Help Desk Analyst 1 (667976)

Key Business Solutions, Inc.
Conyers, GA
24 Nov 2024

Vacancy expired!

Help Desk Analyst 1 (667976)Conyers, GA6 Months

Either Web Cam or In Person

Need LOCAL CANDIDATES

Short Description: Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.

Complete Description: This position is located at DDS Headquarters in Conyers, Georgia. Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers’ licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities: Oversee the daily performance of computer systems and applications.Answer user inquiries regarding computer software or hardware operation to resolve problems.Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:

High School diploma or GEDSix months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications: 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited collegeKnowledge of Apple iOS

Required / Desired Skills:

Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited collegeExperience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Answer user inquiries regarding computer software or hardware operation to resolve problems.

Regards, SatyaTechnical Recruiter

Key Business Solutions, Inc Office:

916 646 2080 Ext 216 OR D: Fax:

Email:

G Talk:

satyakeysoft Notice: This email is not intended to be a solicitation. Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list. Thank You
  • ID: #23375526
  • State: Georgia Conyers 30012 Conyers USA
  • City: Conyers
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-11-24
  • Deadline: 2022-01-15
  • Category: Et cetera