Help Desk Analyst

03 Jun 2024

Vacancy expired!

Job Title: Help Desk AnalystLocation: Onsite [Conyers, GA

30013]Duration: 12+ Months [Possible Extension or Conversion] Job

Summary: Under direct supervision, assists customers with tier one

issues or forwards to second tier support for issues beyond their

subject matter expertise.Requirements: MUST be Bilingual,

Spanish/English Provides technical assistance to both internal and

external customers for tier one issues. This position requires handling

a high volume of calls in a call center environment focused on customer

service. Internal customer support involves troubleshooting hardware,

software, and connectivity issues. The Analyst will be responsible for

escalation to the appropriate second tier support, opening tickets with

various vendors, and escalation to Senior level management. External

customer support ranges from general website support, assistance with

password resets, online account management and the provisioning of

mobile drivers' licenses. The Analyst will be expected to provide a

high level of customer service while handling a large volume of calls

and difficult situations all the way to completion of the ticket.Job

Responsibilities: Oversee the daily performance of computer systems and

applications. Answer user inquiries regarding computer software or

hardware operation to resolve problems. Monitor ticket queues, assign

tickets to appropriate internal and external support staff, escalate

tickets until resolved. Confer with users, or conduct computer

diagnostics to investigate and resolve problems or to provide technical

assistance and support.Qualifications: High School diploma or GED Six

months of experience handling customers, questions, complaints, and/or

providing information in a call center environment. 1+ years'

experience performing as Helpdesk Technician with hands on knowledge in

resolving issues with Outlook, MS Office, Win 7 and 10.

Vocational/Technical degree in computer applications, computer

technology or a closely related area from an accredited college

Knowledge of Apple iOS

Full-time
  • ID: #50041732
  • State: Georgia Conyers 30012 Conyers USA
  • City: Conyers
  • Salary: USD TBD TBD
  • Showed: 2023-06-03
  • Deadline: 2023-08-03
  • Category: Et cetera