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- Receive and track onboard and offboard requests; check the requests for completeness and accuracy
- Submit requests for Office 365 email and local Active Directory (AD) accounts for new hires through the ServiceNow system
- Request setup and delivery of equipment and wireless devices
- Coordinate with application teams for additional application access requests
- Track progress of requests to completion and escalate to vendors (ARM) and management as needed
- Review accounts for accuracy of provision or deprovision based on requests
- Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
- Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
- Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
- Communicate status of processed onboard or offboard requests to hiring managers
- Resolve requests within SLA while providing the highest level of customer service
- Display a consistent understanding of compliance to assist in high priority escalations and requests
- Associate degree in a related field or minimum 2+ years of help desk support
- One-year proven experience with Office 365 Pro Plus core applications
- One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
- Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-aced
- Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
- Detail oriented with the ability to work independently
- Excellent oral, written, and interpersonal communication
- Experience in performing well under pressure
- Capable of working competently with personnel at multiple levels of the organization
- Experience with ServiceNow and/or Okta is a plus
- Must have work authorization that allows candidate to work in the United States