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- Supervises and plans the work of assigned Support Center staff
- Answers users’ questions regarding desktop computer software and hardware and works to resolve issues or problems
- Directs the operation of all Support Center activities and staff
- Coordinates all components to ensure consistency and adherence to documented process and procedures for problem identification and resolution
- Compiles and prepares reports and plans (WSUS, SEPM, etc.)
- Creates and maintains quality controls for all Support Center functions
- Suggests process improvements and assists with their implementation
- Regularly evaluates and reviews new technologies and makes recommendations to management for adoption and implementation
- Coordinate and execute new technology and/or upgrades to current technologies
- Install or repair minor hardware issues such as upgrading RAM
- Conducts effective vendor management, negotiating contracts and schedules for hardware and software maintenance, desktop hardware and software procurement
- Manage relationships with support vendors and effectively manage the support process when more substantial problems arise
- Monitors desktop environment for efficiency and potential
- Take proactive and reactive measures to ensure smooth operation
- Ability to utilize analytical problem solving skills to resolve complex
- Ability to evaluate technology and recommend adoption and
- Must be able to perform diagnostics, troubleshooting, and resolution of desktop issues regarding all major sub-systems of the
- Have working level knowledge of BMC TRACK-IT or similar Help Desk
- Have working level knowledge of Active Directory, including
- Have working level knowledge of Desktop imaging tool such as
- Detailed working knowledge of printer installation, configuration
- Working knowledge of Microsoft SharePoint
- Can absorb complex technical information and communicate effectively at all levels to both technical and non-technical
- Working knowledge of enterprise class patch management
- Ability to delegate appropriate projects and tasks to team members, monitor project milestones, resource allocation and
- Ensure best practices are followed on all team projects,
- Hold team members accountable for projects and timelines
- Ability to create, maintain, and manage complex projects utilizing industry best practice project management skills and tools (MS
- Ability to train others and create professional development plans
- Present ideas to management in a well-thought out manner, backed by research, pros and cons, and include recommendations
- Successful team management abilities
- ID: #43813827
- State: Georgia Atlanta 30301 Atlanta USA
- City: Atlanta
- Salary: $60,000 - $70,000
- Job type: Contract
- Showed: 2022-07-04
- Deadline: 2022-08-26
- Category: Systems/networking