Helpdesk Specialist (Firm Contract to hire)

Candidate should be available for interview as soon as possible, and be able to start as soon as available.Working hours are 8:00 – 5:00 pm (1-hour lunch)Initially hours are not flexible. Must be in at 8 a.m. M-F.

• Previous experience in an IT support environment using ticketing software.
• Basic understanding of networking.
• Basic understanding of Active Directory and Network security.
• Understanding of MS Office 2016.
• Understanding of MS Windows 10.
• Pays good attention to details.
• Understand and have previous experience with VPN using Cisco Anyconnect.
• Understand how a desktop computer, IP phone and or Printer operates and has the ability to troubleshoot and correct issues.
• Ability to communicate in written and or verbal fashion to identify and resolve customer and vendor inquiries.
• Ability to work in a team environment

• Process incoming requests for assistance (Track-It).
• Assist customers as needed with computer and electronic device related issues.
• Maintain and Support Printers, Faxes and Copiers.
• Maintain and Support end user desktops.
• Assist with troubleshooting remote access issues.
• Maintain users and computers in Active Directory.
• Maintain agency hardware and software inventory.
• Manage the installation and security of various PARIS versions
• Update and troubleshoot user desktops software as needed.
• Monitor desktop virus protection software.
• Prepare equipment for surplus.
• Maintain equipment in conference and meeting rooms.
• Prepare and manage desktop images.