Role Summary:  This role would support the HRBP Director to execute the Talent Strategy for the Experience (Design, Content & Research) & Product orgs including organization design and restructuring, workforce KPIs for org shape, hiring, headcount, location and skills advising on region- and country- specific requirements for a successful implementation.  Key Responsibilities: Enable and support leaders & people managers in specific Experience (Design, Content & Research) & Product orgs to bring ServiceNow values and People Pact to life. Support HRBP leadership to assist with driving initiatives at scale that are aligned to the BU or Regional Strategy. Design and deliver HR programs and policies in functionally and regionally as relevant  Develop and execute action plans for the Experience & Product orgs to drive improvement in employee engagement  Provide HR policy, process and/or program advice and coaching to employees and managers Drive rhythm of business processes (e.g Performance Management, ACR’s, talent review) in Experience & Product orgs including acting as a local contact for implementation of prioritized initiatives, high impact programs and  products where country nuance is required.  Support HRBP Director on Org Design initiatives and ensure business rationale for the Re-org meets legal needs, this would also include briefing leaders on country specific processes and negotiating severance terms with employees  Support acquired entities with initial onboarding and offboarding activities as-needed   Support people managers and employees – e.g., via conducting regular check-in meetings with people managers in critical roles and assisting people managers and employees with complex activities  Advise people managers on nuanced employee needs including advising on regulatory requirements Continuously innovate and optimize processes and products and help drive seamless service delivery for employees and managers including the creation of local or regional policies with the necessary COEs Partner with employee relations to address employee grievances, performance cases, workplace disputes, compliance issues & other sensitive matters. Provide escalated assistance to Global People ticketing team to resolve complex HR inquiries Act as a culture champion, regionally and functionally, working with leaders / managers to drive high-levels of engagement.