Incident Manager - Alpharetta, GA

Major Incident Manager and Service Delivery (Wealth Management/Americas) Company Profile: Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modeling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients' businesses and to our own. MS Wealth Management Technology Morgan Stanley Wealth Management Technology is the global technology department responsible for the design, development, delivery and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management business. The department is comprised of 10 organizations: Sales, Banking & Corporate-Client Technology, Investment Products & Markets Technology, Client Reporting, Core Processing, Private and International Wealth Management Technology, Technology Integration Office, Enterprise Infrastructure & Production Management, Capital Markets Application & Data Services, Deployment Planning & Release Management, E-Trade and the Chief Operating Office. Morgan Stanley Wealth Management Technology works with large scale databases such as DB2 and SQL Server, proprietary and non-proprietary messaging software, a broad variety of vendor products, numerous financial exchanges and regulatory entities, and programming languages ranging from .Net and Java to Cobol and VB.Net. Job Description: This is a challenging role that provides extensive opportunities for learning new technologies, making new contacts throughout IT globally, influencing the way the IT department operates, and also interfaces closely with senior IT Management. Incident Management is the key function of the role but will include other responsibilities: Problem Management, Change Management and the coordination and planning of major events within Morgan Stanley Wealth Management. The responsibilities include: Management of Severe (S1) and Major (S2) impacting incidents, primarily involving large scale infrastructure issues or high-risk data or application issues Undertake post incident reviews, with the focus on identifying process or operational improvements Advising and consulting with other IT teams on processes relating to Incident Management, Problem Management and Change Management Work with IT teams to improve the overall stability of the production environment both regionally and globally Assist in driving educational, training and communication programs Execution of major event projects such as data center and/or major people center power downs and large-scale enterprise changes or external events Skills Required: ITIL V3 Foundation Certificate in IT Service Management Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential Strong organizational skills - the ability to effectively manage multiple tasks simultaneously Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution Crisis management skills: Ability to facilitate conversations with large groups of remote people Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state Ability to maintain calm during stressful situations Ability to translate technical incidents into business terms Aptitude for, and interest in, learning new technologies Client focus and ownership - displays initiative and a proactive approach to work An understanding and experience of the technology used in Investment Banking is required (i.e., one or more of: Unix / Linux, Windows, storage, networking, databases, IT security, market data, web / intranet infrastructure, messaging, mainframe or sales and trading application support) An understanding and experience of data center infrastructure: power / cooling / cabling / racking would be advantageous. Background: Bachelor's degree or higher 5+ years' experience in the Financial Services sector (in multiple regions would be an advantage) https://www.flexontechnologies.com/copy-of-flex-ehr-3 https://www.flexontechnologies.com/copy-of-flex-ehr-3 Flexon Technologies is a leading end-to-end technology solutions provider to IT and Non-IT industry. We specialize in providing "Total Solutions" encompassing technology and services combined with unparalleled domain knowledge that gives our clients a distinct advantage. We offer integrated business solutions, enabling clients to optimize their business with greater efficiency, and increased responsiveness. Our offerings are designed to cater to the entire range of clients' technology needs. We deliver end-to-end solutions that can build, manage and support our customers' IT systems across the entire value chain infrastructure, applications and business processes. The range of our offerings extends to software (including systems and application software development, implementation, maintenance and frameworks), IT architecture, network consulting, Staffing etc. These technology offerings backed by the domain solutions and knowledge to ensure maximum business alignment, allowing you to derive maximum benefits out of the IT investments.