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- Bachelor's degree; Masters or industry certifications;
- Minimum 12-13 years of experience in IT with 8-10 years’ experience in project and program management.
- Demonstrate experience managing relationships with multiple stakeholder groups, including senior leaders;
- Proven strategic thinker as well as creative and innovative leader.
- Very strong written and oral communication and problem-solving skills with the ability to quickly process complex information and present it clearly and simply.
- Ability to promote team collaboration, strength in persuading and influencing others.
- Outstanding problem solving, communication, negotiation, consensus building, coaching, mentoring, and conflict management skills
- Strong influence and the ability to develop trust; demonstrated ability to persuade and influence others
- Ability to quickly process complex information and present it clearly and simply
- Ability to navigate multiple complex products and portfolios simultaneously.
- Responsible for end to end Production support,
- Ensure day to day operational activities
- Accountable for identification, tracking and resolution of Incidents and service restoration
- Drive Meetings to resolve high priority high impact incidents quickly
- Ensures 100% Adherence to Cost & SLA Objectives following SOP’s
- Establishes and Maintains KPI Dashboard for IT Operations
- Attend and Present meetings with Sr. Management to report IT operations performance
- Develops and nurtures excellent stakeholder satisfaction
- Effective collaborations with internal and external stakeholders
- Responsible for Knowledge Management
- Responsible for implementing continuous process improvement
- Responsible for Innovations in their area of concern
- Responsible for risk management
- Awareness on new and emerging technologies in Area of concern
- Provide leadership and oversight to delivery teams across centers and practices
- Manage account performance through financial (P&L, Forecast, Revenue, COR etc.)
- Focus on high customer satisfaction
- Supply chain: Staffing