IS Support Analyst 2Location : Rockmart, GA, United StatesJob Family : Information TechnologyJob Type : RegularPosted : Apr 2, 2024Job ID : 47953Back to Search ResultsJob DescriptionApply Now >Save JobJob SavedThe Information Services Support Analyst II provides a range of expertise in day-to-day consultation, training, trouble-shooting and problem-solving for internal computer users. Identifies and addresses complex usability problems, while monitoring and managing user accounts.Preforms a range of complex work to establish and maintain information systems, databases and interfaces to meet business objectives and strategies.Provides a range of expertise in day-to-day consultation, training, trouble-shooting and problem-solving for internal computer users.Responds to and resolves computer problems quickly to ensure maximum uptime and minimum disruption to user activity.Identifies and addresses complex usability problems, while monitoring and managing user account.Trains end-users in the use and applicability of various computer systems and hardware.Acts as a lead on Information Services projects, performing analysis and implementation of multi-function office systems.Analyzes existing systems and/or user needs and makes recommendations for increased efficiency to meet business needs.The primary duties of this job require highly-specialized skill in the design, development, documentation, analysis, creation, testing or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications; the application of systems analysis techniques and procedures to determine hardware, software or system functional specifications; the design, documentation, testing, creation or modification of computer programs related to machine operating systems; or a combination of these duties. Consistent exercise of independent judgment and discretion in matters of significance.Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations.3-5 years relevant experience.Specialized technical expertise and experience in consultation, training, trouble-shooting and complex problem-solving for internal computer users.Excellent analytical skills and judgment to proactively identify and solve complex problems.Strong attention to detail, good organizational skills and the ability to prioritize with changing situations.Proficient in Microsoft Office Suite and database management tools.Apply Now > Save JobJob Saved
Full-time