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- Candidate will train end users on the various applications Client uses. Candidate can train up to 100 people at a time over Video Conference.
- P&C Insurance experience is a PLUS but not an absolute must.
- The candidate will function as a trainer within the IT Adoption Team providing Client’s business staff with the training they need to acclimate to new and enhanced technologies.
- The work product will vary by application and business area/insurance product, but will include gathering requirements, becoming proficient on a system, preparing the training, and delivering it. Many of the Client’s systems are supplied/managed by external vendors, therefore the candidate may interact with external parties in addition to working closely with other Client’s IT and business teams.
- Design and deliver live, virtual training classes, demonstrations and multimedia curricula.
- Assess training needs by gathering requirements and identifying changes to the user workflow.
- Develop expertise in the functionality and operation of critical enterprise applications and processes.
- Assist with developing communications for product/system enhancements.
- Ensure training effectiveness by gathering user feedback and metrics on system usage.
- Respond to individual user questions on new functionality through Teams chats and calls.
- Collaborate on innovative methods to improve adoption and user confidence in systems.
- Create new, and maintain existing, training materials through ongoing review and updates.
- Bachelor’s degree (Information Technology, Communications, or related field preferred)
- Enthusiasm for learning and teaching
- Strong virtual training presence and facilitation skills
- End-user focused; experienced with change management and adoption strategies
- Tech savvy
- Able to explain technical terms plainly and concisely
- Excellent written communication skills – able to develop inspiring communications
- Basic understanding of/experience in the insurance industry
- Experience designing technical course material
- Creative and collaborative
- Competent in Microsoft Teams, Excel, Word, and PowerPoint