IT Support Analyst

REQUIRED & PREFERRED QUALIFICATIONS• Bachelor’s Degree or equivalent work experience in a related field required• IT certifications or equivalent work experience preferred• 3+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and hand held scanners• 2+ years’ experience supporting the following applications and technologies preferred: o Trend Micro Antiviruso Citrixo Active Directoryo TCPIP, DNS, DHCP, WINSo VPN client configurationo Microsoft Exchange/Outlook: Creating ruleso Microsoft Excel: understanding Macros and formulaso Internet Explorer, Chrome, HTML, Win install, internet/intranet support issueso Help Desk Incident Management Softwareo SQL or Microsoft Access database• Remote control tools – Bomgar preferred• Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required• Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required• Must be self-motivated and able to work independently, with minimal supervision and as part of a team• Detail oriented with excellent interpersonal communication skills• Excellent customer service skills