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Our government client is looking for an experienced
IT Support Analyst on a 9+ months’ renewable contract opportunity in Atlanta, GA. Position: IT Support Analyst (ONSITE)Job Summary:•Provide onsite desktop support for customers located within assigned locations.•Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.•Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.•Install & support network devices providing business critical service•Perform end user data back-up and recovery ensuring attention to detail•Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.•Open/document/track problem tickets escalating to appropriate workgroups when required.•Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.•Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.Required/Desired Skills:- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required
- 2 Years of Experience with troubleshooting network connectivity issues in both LAN and WAN environments Required
- 2 Years of Experience imaging and deploying laptops Required
- 2 Years of Experience providing desktop/laptop computer hardware support Required
- 2 Years of Experience supporting Microsoft Outlook email client Required
- 2 Years of Experience supporting Microsoft Office 2013 or higher Required
- 2 Years of Experience supporting remote workers and troubleshooting VPN and remote technology issues Required
- 2 Years of Experience with Bitlocker encryption, antivirus, and malware/spyware removal software Highly desired
- A+ Certification or Network+ Certification Required
- 2 Years of Experience with local and network printer troubleshooting and repair Required
- 2 Years of Technical support experience in a Windows 10 PC environment Highly desired
- 2 Years of Experience supporting Cisco VoIP phones and Jabber client Highly desired
- 2 Years of Setup and install computers for New Hire On-Boarding’s and Off-Boarding’s Required
- 2 Years of Experience in an Active Directory Domain environment Required