RRD has an immediate opening for a motivated, energetic and communicative IT Support Engineer to work in our Austell, GA facility!  This is an onsite position that will also provide support for all sites in the Greater Atlanta area.  Provides support across a broad range of technologies and liaises with multiple areas of the business to provide technical support for our endpoint fleet of equipment.  Communicates effectively about a broad range of technologies and explains solutions in technical and nontechnical terms.  Responsibilities may span over multiple facilities based in the area as needed for support that could require the ability to travel. ResponsibilitiesDeploy and troubleshooting common issues with Windows and Mac endpoints and peripheral devicesDiagnosing/troubleshooting issues with enterprise level applicationsInstalling/uninstalling/repairing Desktop ApplicationsMaintaining asset management databases as applicable as part of endpoint lifecycle including physical inventoriesEnsuring compliance to company programs, policies, procedures and assisting/guiding business users as appropriateCollaborate with partner support teams/vendors to deploy, troubleshoot and decommission various technologies (functionality, network/server equipment, video conferencing, etc.)Managing support Incidents and Service Requests in ServiceNowPrioritizing critical tickets to tickets with less urgency in daily activities while maintaining service levelsPerforms other related duties and participates in special projects as assigned.