Our IT Support Technician II plays a key role in delivering outstanding customer service and technical support to team members and enterprise projects—all in a fast-paced, high-energy environment where every day brings new opportunities to make a difference.The duties and responsibilities of this position shall consist of, but not be limited to, the following:Conduct Level 1 and Level 2 technical analysis to diagnose and resolve issues across a diverse end-user base, ensuring timely and effective problem resolution.Manage incidents through enterprise helpdesk systems, ensuring accurate logging, tracking, and resolution of service requests.Provide responsive support to users via email, phone, and in-person interactions, maintaining a high standard of customer service.Build, configure, and validate standard system images for PCs, laptops, handheld devices, and associated peripherals.Install, configure, and troubleshoot hardware and software across user devices, ensuring optimal performance and reliability.Maintain detailed records of assigned tasks within the enterprise ticketing system, adhering to established Problem and Service Level Agreements (SLAs), and escalating issues when necessary.Support Windows operating systems and Microsoft 365 applications, including print management systems, across user environments.Facilitate IT onboarding for new team members, ensuring all required systems and access are properly provisioned.Support the IT devices that enable plant technology to runProvide technical support for IT devices that enable plant operations and manufacturing technologies.Participate in an on-call rotation to provide after-hours and weekend support for JLBJ staff as needed.Collaborate with Infrastructure Engineering teams to assist in the deployment and implementation of hardware and software solutions.Performs other duties and responsibilities as necessary.Notice: This position requires periodic presence on the production floor of a USDA-regulated facility. All personnel must adhere to USDA and company safety standards — no jewelry or piercings, no holes or sleeveless garments, no open shoes, and no nail polish or artificial nails.