Lead Desktop engineer (Supervisor) (On Site in Atlanta)

04 Jul 2024

Vacancy expired!

Job Responsibilities & Performance Standards
  • Supervises and plans the work of assigned Support Center staff
  • Answers users questions regarding desktop computer software and hardware and works to resolve issues or problems
  • Directs the operation of all Support Center activities and staff
  • Coordinates all components to ensure consistency and adherence to documented process and procedures for problem identification and resolution
  • Compiles and prepares reports and plans (WSUS, SEPM, etc.)
  • Creates and maintains quality controls for all Support Center functions
  • Suggests process improvements and assists with their implementation
  • Regularly evaluates and reviews new technologies and makes recommendations to management for adoption and implementation
  • Coordinate and execute new technology and/or upgrades to current technologies
  • Install or repair minor hardware issues such as upgrading RAM
  • Conducts effective vendor management, negotiating contracts and schedules for hardware and software maintenance, desktop hardware and software procurement
  • Manage relationships with support vendors and effectively manage the support process when more substantial problems arise
Working knowledge of enterprise class patch management solutions such as Microsoft SUS and W/SUSExperience with endpoint patch management

Technical Competencies Required for Job

Technology
  • Monitors desktop environment for efficiency and potential
problems or errors
  • Take proactive and reactive measures to ensure smooth operation
of the desktop environment
  • Ability to utilize analytical problem solving skills to resolve complex
technical issues or problems
  • Ability to evaluate technology and recommend adoption and
implementation procedures
  • Must be able to perform diagnostics, troubleshooting, and resolution of desktop issues regarding all major sub-systems of the
desktop including memory, disk, video, peripheral, and network
  • Have working level knowledge of BMC TRACK-IT or similar Help Desk
ticket management tool, including asset tracking components.
  • Have working level knowledge of Active Directory, including

user/group, OU s, account administration and group policy administration
  • Have working level knowledge of Desktop imaging tool such as

Symantec Ghost or similar tool
  • Detailed working knowledge of printer installation, configuration
and support, preferable HP print solutions
  • Working knowledge of Microsoft SharePoint
  • Can absorb complex technical information and communicate effectively at all levels to both technical and non-technical
audiences
  • Working knowledge of enterprise class patch management

solutions such as Microsoft SUS and W/SUS

Supervisory
  • Ability to delegate appropriate projects and tasks to team members, monitor project milestones, resource allocation and
utilization, and follow up on project status throughout the project
  • Ensure best practices are followed on all team projects,
implementations, and operations
  • Hold team members accountable for projects and timelines
  • Ability to create, maintain, and manage complex projects utilizing industry best practice project management skills and tools (MS
Project preferred)
  • Ability to train others and create professional development plans
for assigned staff
  • Present ideas to management in a well-thought out manner, backed by research, pros and cons, and include recommendations
on how to proceed
  • Successful team management abilities

  • ID: #43813399
  • State: Georgia Atlanta 30301 Atlanta USA
  • City: Atlanta
  • Salary: $60,000 - $70,000
  • Job type: Contract
  • Showed: 2022-07-04
  • Deadline: 2022-08-26
  • Category: Systems/networking