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Position Description
Leads the daily activities of the front office staff. Performs a variety of administrative, secretarial and clerical duties which directly support patient care and practice personnel in the overall operation of the practice. Assignments are characterized by a high degree of knowledge and application of hospital and practice policies, procedures and operations. Incumbent is expected to interpret and execute the duties and responsibilities of the job with only limited supervision and direction. Position is characterized by the ability to prioritize and organize multiple assignments.
Primary Duties:
- Assists front office personnel with more complex transactions.
- Serves as a resource for problem resolution. Directs escalated issues and problems to the appropriate resource.
- Trains all new front office staff.
- Performs duties of a Front Office Assistant – Serves as initial patient contact, initiates patient record and account. Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions. Answers phones (operator, appointment, back office lines, etc.) in compliance with service goals. Accurately schedules all categories of appointments – new, return/office, follow-up, pre-op, post-op, procedure, consultation, etc.
Position Requirements
Qualifications:
- High School diploma or equivalent.
- 2 years experience in a medical office setting.
- Knowledge of principles and processes for providing customer service.
- Good organizational skills and demonstrated ability to work in a fast paced environment.
- Ability to manage time of self and others.
- Good Verbal and written communication skills.
- Basic math skills.