This position is contingent upon awardThis position will support the US Department of Veterans Affairs Critical Staffing Program. The person in this position will represent International SOS Government Medical Services, Inc. and provide services outlined below:The Pharmacy Technician role is part of a program that provides comprehensive pharmacy services. This position plays a critical role in supporting various healthcare programs that cater to specific populations, including veterans and their families. The Pharmacy Technician will apply established management protocols to review and process prescriptions, which may require interaction with healthcare providers, patients, and their families.
The program operates from multiple physical locations as well as various virtual (home office) setups, depending on the tasks at hand. In the past fiscal year, the program has handled millions of prescriptions across a diverse range of sources from across the country.Read and interpret prescriptions for completeness.Identify missing pertinent information and correspond with providers or patients for clarification as needed.Enter correct drug strength, dosage form, directions, quantity and day’s supply into the patient’s medication profile per Meds by Mail (MbM) policy.Process prescription refills and electronic prescription renewal requests. The prescription entry will be verified by a pharmacist.Read computer screens and select specific drugs and products required to fill a prescription by name, strength, quantity, refill number and directions.Process patient letters, including return and back-order letters.Work in various queues including adding new providers to MbM provider database and work in various specialty pharmacy teams.Operate various types of pharmacy automation and office equipment including, but not limited to scanner, fax, computer software and hardware, printers, etc.Utilize pharmacy information systems to identify basic therapeutic problems such as duplicate therapy with drugs in the same drug class and alerts the pharmacist to the possible need for clinical intervention.Process medications that are returned to MbM facilities according to MbM Policy.Perform call center tasks according to MbM policies and procedures and all applicable federal and state laws, documents oral disclosures in the patient’s electronic health record.Report medication errors and quality issues in alignment with MbM Quality and Safety reporting program.Participate in reviewing medication histories, allergies, adverse drug reactions, and drug therapy compliance with patients and significant family members or caregivers.Assist in scheduling, timecard corrections, answering questions from contract staff.Maintain records on background investigations, training on contract staff, reports.Responsible for day-to-day administration and coordination of contract technician staff activities with other production areas.Perform the varied tasks involved with human resource management.Assist with training and education of personnel and ongoing evaluation of performance.Initiate corrective actions necessary for any conduct violation and monitors excessive tardiness or sick leave for contract personnel.Plan and publish contract work schedules in a timely manner, ensuring adequate staffing for the accomplishment of the MbM mission and make recommendations on allocation of resources to increase efficiency.Monitor work output of contract personnel and report any issues to MbM COR.Enforce appropriate training and disciplinary action for contract personnel involving medication errors in a timely manner, or below average production.Ensure mandatory training is completed timely by contract personnel.Resolve problems and complaints of contract personnel.Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.