level 2 application support.
atlanta , georgia
posted today
job detailssummary
$8 - $9 per hour
contract
bachelor degree
category computer and mathematical occupations
reference1063647
job detailsjob summary:Knowledge Preferred
Experience handling incidents and service requests in a 24/7 production environment
Hands on experience with ServiceNow or other ITSM tools
ITIL service management principles, LEAN or Six Sigma training a plus
Proficient in Microsoft Office suite and Google suite
Understanding of local and wide area networks, protocols and simple network troubleshooting in a multitiered, load balanced environment
Some basic knowledge of Microsoft web, application and database servers (IIS, .NET, MVC, SQL, SSIS, SSRS)
Experience and confidence working with all levels of management, acting as the liaison and central point of contact for production issues
Skills Preferred
Excellent organizational, written and verbal skills with ability to communicate effectively with all levels of firm
Some background in networking, Azure cloud technologies, active directory administration, system or database administration a plus
Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and to actively participate in large Incident conference calls with a wide range of personnel and management levels
Experience with data analytics and reporting technologies such as PowerBI, Tableau, Splunk or Qilkview
Requirements:
Minimum Year(s) of Experience: 2
Minimum Degree Required: High School Diploma or GED
Degree Preferred: Bachelor's degree in computer science, information technology or a related discipline
Certs/Training Preferred: ITIL Foundation Certification, Microsoft Certified Professional or other IT related learnings
location: Atlanta, Georgiajob type: Contractsalary: $8 - 9 per hourwork hours: 9am to 5pmeducation: Bachelorsresponsibilities:
Triage of single user issues to gather data, replicate the experience and document findings for further troubleshooting
Troubleshoots and provides solutions for technical questions and issues or routes to appropriate escalation group
Maintains an understanding of the functional aspects of the application(s) from a business and user perspective including: purpose, capabilities, limitations and use within the business
Performs UAT and QA functions for new software releases as time permits
Effectively uses all support tools available and demonstrates knowledge of available resources
Participates in operations calls, reporting current trends/issues to drive continuous improvement of process and user experience
Updates ticketing system with accurate information in a timely manner to maintain or improve upon SLAs
Creates and maintains technical documentation that can be used by service desk to resolve user escalations upon first contact or used by end users directly
Identifies opportunities to shift the resolution of user issues to the closest level of first contact
Rotation shifts for on-call and weekend support required
Ability to work flexible hours/schedules during times of increased business activity
Onboarding of new processes, procedures, related to new applications and services by partnering with project/product leadership to ensure repeatable predictable outcomes for Operations support team members
Provide time critical updates to I.T., business, and vendor contacts during and after major incident response
qualifications:
Experience level: Experienced
Minimum 2 years of experience
Education: Bachelors
skills:
Technical SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
Full-time