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- Establish and manage global processes to ensure integrity of system content.
- Audit migration tasks to establish and ensure adherence to standards and procedures for management of system content.
- Establish global social communities of practice for administrators and course moderators.
- Support the documentation and execution of processes surrounding LMS activities
- Identify technical issues and work with respective stakeholder partner to implement solutions
- Ability to troubleshoot and diagnose issues and implement appropriate solutions.
- Demonstrated systems skills to analyze functionality and training systems requirements information.
- Ability to identify main considerations for preparation of requirements documents.
- Demonstrated effective verbal and written communication skills for the purpose of providing information to Global HR, management, hotels and other internal and external stakeholders
- Demonstrated ability to maintain a consistent, high quality customer-focused orientation, including providing clear, accurate information; explaining procedures or materials or providing supplemental information; anticipating problems or questions.
- Demonstrated proficient computer software skills to include design, spreadsheets and word processing software.
- Intermediate to Advanced Excel experience