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Riviera is a Global Business and Technology Services firm specializing in the areas of Telecom, Information Security, Data Center Virtualization/Consolidation, and Business Intelligence, Data Warehousing & Analytics. Riviera is committed to its client’s sustainable competitive advantage. The people at Riviera will work with you to develop a customized approach in streamlining client’s business needs in a comprehensive and flexible manner. Riviera offers a competitive compensation package with opportunities for growth and professional development.We are an Equal Opportunity Employer.
Job Title: Major Incident Manager and Service Delivery AlpharettaGA Description:Monday - Friday 1PM-10PMHybrid: 2 days in the office Job Description: This is a challenging role that provides extensive opportunities for learning new technologies, making new contacts throughout IT globally, influencing the way the IT department operates, and also interfaces closely with senior IT Management. Incident Management is the key function of the role but will include other responsibilities: Problem Management, Change Management and the coordination and planning of major events within Management. The responsibilities include:• Management of Severe (S1) and Major (S2) impacting incidents, primarily involving large scale infrastructure issues or high-risk data or application issues• Undertake post incident reviews, with the focus on identifying process or operational improvements• Advising and consulting with other IT teams on processes relating to Incident Management, Problem Management and Change Management• Work with IT teams to improve the overall stability of the production environment both regionally and globally• Assist in driving educational, training and communication programs• Execution of major event projects such as data center and/or major people center power downs and large-scale enterprise changes or external events. Skills Required:• ITIL V3 Foundation Certificate in IT Service Management• Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential• Strong organizational skills - the ability to effectively manage multiple tasks simultaneously• Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolutionCrisis management skills:• Ability to facilitate conversations with large groups of remote people• Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state• Ability to maintain calm during stressful situations• Ability to translate technical incidents into business terms• Aptitude for, and interest in, learning new technologies• Client focus and ownership - displays initiative and a proactive approach to work• An understanding and experience of the technology used in Investment Banking is required (i.e., one or more of: Unix / Linux, Windows, storage, networking, databases, IT security, market data, web / intranet infrastructure, messaging, mainframe or sales and trading application support)• An understanding and experience of data center infrastructure: power / cooling / cabling / racking would be advantageous.Background:• Bachelor’s degree or higher• 5+ years’ experience in the Financial Services sector (in multiple regions would be an advantage) If you feel you match the above skill set then I would appreciate if you can either email me at or call me atlt;/p> Regards,Gaurang PawarAccounts ManagerRiviera Consulting LLC239 Suite B205, New Road,Parsippany, NJ-07054(C)lt;/p>(F) lt;/p>- ID: #48893507
- State: Georgia Alpharetta 30004 Alpharetta USA
- City: Alpharetta
- Salary: $68 - $71
- Job type: Permanent
- Showed: 2023-01-29
- Deadline: 2023-03-28
- Category: Et cetera