Position Purpose:The Manager, Category Experience works closely with Merchandising and Omnichannel partners to understand their respective strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve the customer research/shopping experience. Ultimately, these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership.Key Responsibilities:
5% Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends
25% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.
25% Optimize customer experience merchandising, taxonomy, purchase path
(search and navigation), data content, SEO and post transaction results.
40% Manage and mentor a top-performing team.
5% Lead targeted online/interconnected initiatives that address customer gaps to
insure they come in on-time and in-scope
Direct Manager/Direct Reports:
This position typically reports to Sr. Manager, Category Experience
This position has direct reports
Travel Requirements:
Typically requires overnight travel less than 10% of the time.
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
No travel required
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis
Preferred Qualifications:
Strong numeric and advanced analytics aptitude
Basic technical aptitude with web-based tools and advanced proficiency of Microsoft Office Suite
Demonstrated ability to hire, develop and lead high performing teams
Proven ability in driving an online business performance
The ability to understand and influence cross-functional inputs to Merchandising for achieving better output results
High comfort level with working in an ambiguous, fast paced environment
Minimum of 2 years online experience
Ability to solve complex problems
Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
Ability to operate simultaneously and effectively in both tactical and strategic modes
Ability to think both strategically and tactically with good attention to detail
Demonstrated ability to manage multiple projects - prioritization, planning and task delegation
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
No additional education
Minimum Years of Work Experience:
4
Preferred Years of Work Experience:
No additional years of experience
Minimum Leadership Experience:
None
Preferred Leadership Experience:
None
Certifications:
None
Competencies:
Decision Quality
Collaborates
Drives Engagement
Ensures Accountability
Plans and Aligns
Communicates Effectively
Customer Focus
Develops Talent
Drives Results
Manages Conflict
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $90,000.00 - $190,000.00
Full-time