Manager of Business Process Management

We have a Permanent position for "Manager of Business Process Management" with one of our direct clients in Duluth, Georgia. No third-party candidates considered for this position. US citizens and all those authorized to work in the US are encouraged to apply.Please Contact at (678) 749-7202Local Candidates are Preferred. Video Interview is mandatory.

• Lead a team responsible for studying and documenting end-to-end business processes
• Develop a strong understanding of all entity’s business models and product offerings.
• Work with cross-functional teams including Sales, Application, Servicing, Processing, and Administration to review and document peripheral process touch points within overall processes.
• Work with Business Stakeholders and up/downstream teams to identify and resolve process pain points using process reengineering techniques and through system enhancements.
• Identify automation and optimization opportunities across the lifecycle.
• Represent the team in all enterprise project meetings, and own/drive the enhancement roadmap with our IT teams.
• Act as a liaison between business process management and our IT/technical teams
• Accountable for team development of requirements documentation including BRDs, process flows, DACIs, wireframes, or other assets used to collect business needs.
• Help define “interim state” business processes and help manage the change and adoption of these new processes.
• Define KPIs and develop reporting to track metrics across processes to measure the health of the business, risk areas, and impact of improvement initiatives.
• Simultaneously lead and contribute to multiple strategic and continuous improvement projects across the organization.
• Lead and participate in projects to correct inefficient processes, and eliminate waste and redundancies.
• Creatively envision, design, and implement future state processes that drive towards optimal operating conditions, aligning and integrating workflows across brands
• Develop and deliver data-driven, succinct, and concise recommendations for leadership regarding the implementation of strategic goals and priorities as well as sustainment of process improvements, optimization, and/ or automation efforts.
• Promote consistent, efficient, and effective operational evaluation and optimization practices throughout the enterprise.
• Create and maintain process flow charts, SOPs, and other documents to support current state, cross-functional, and end-to-end process understanding.
• Collaborate with team members, cross-functional groups, and leadership to measure and monitor operational performance across the organization.
• Skilfully implement process improvements, alignments, and integrations and define metrics to measure the performance of improved workflows.
• Serve as a Lean Six Sigma process improvement resource.
• Assist in the development and delivery of in-house Lean Six Sigma training.
• Develop innovative standards for process evaluation, process improvement project management, and benefits tracking.
• Define and share Lean Six Sigma best practices, specifically selected for success throughout the enterprise.
• Serve as a Change Leader, demonstrating change and positive cultural behaviors that align to our core values.
• Embrace and promote process improvement, optimization, and automation targeting enhanced productivity, quality, and delivery of our products and experiences across all brands.

• 3+ years of experience in a Sr Manager / Manager for Advisory or Transformation initiatives (business, process, systems, functional, etc.)
• Bachelor’s degree required; Master's degree preferred.
• Lean Six Sigma Green Belt required; Black Belt preferred.
• 3+ years’ experience in business process management
• 3+ years’ experience managing complex, cross-functional projects; PMP certification preferred.
• Passion for strategic thinking and problem-solving.
• Ability to deliver rich business insights that drive business decisions.
• Experience in developing and maintaining strong, collaborative working relationships with leadership, stakeholders, and project teams.
• Experience with Financial Services and/or Insurance ecosystems
• Familiarity with different software subscription models, and cloud software sales models
• Some business processes that will be supported include billing and payment, premium administration, life insurance servicing, document process flows, digital servicing, and support.
• Some tools you may be using and supporting: Pega, DocuSign, Jira, Jira Service Management, Confluence, etc.
• An ability to dive into details, but also step back and reframe a problem more strategically.
• Prepare Executive Level Presentations with recommended approach.
• Develop a Cross-Functional Design approach to solving end-to-end complex business processes.
• You have a passion for learning - new tools, processes, ways of working, etc. and are open to change and doing things in new ways.
• Business Case Development including Cost / Benefit Analysis, and development of RFI / RFP as needed.
• Business Process Assessment and Improvement with a focus on Risk Analysis, Cost Reduction/Avoidance, Revenue/ Retention Opportunity