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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryThe VDI/Cloud Manager will be responsible for overseeing the installation, maintenance, and operational support of VMWare and Cloud environments in a multi-data center environment.Provides guidance, oversight, and mentoring to team members. Conduct status calls involving team members and customers on current activities and projects. Driving the vision of the next level of the desktop experience.Job DescriptionCore Responsibilities
Instructs, directs and oversees the work of the operations staff. Acts as the technical expert for system-related efforts, i.e. design, deployment and implementation.
Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and methods.
Consults with personnel in other information systems sections to coordinate activities.
Prepares activity and progress reports regarding the computer operations section. Validates and updates OS versions for consistency across all environments.
Coordinates the activities of the operations group by scheduling work assignments.
Ensures that the equipment is performing efficiently and effectively. Ensures the system environment is consistent with security policies.
Recruits, builds ,and nurtures High Performance Team. Coordinates standards and procedures across peer groups to ensure consistent approach enterprise-wide.
Coaches and mentors on diversity; works with diverse people and culture, networks within the organization, networks outside the organization, works in teams; cooperates and commits.
Uses information to solve business problems; identifies opportunities for innovation; recognizes problem areas and implements solutions. Selects critical information from masses of data, understands the business uses of technology and the organization's business model.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Additional Requirements:
Providing day-to-day leadership and management of the virtual/physical desktop workspace.
Ensure the delivery of the Best-in-Class virtual/physical desktop experience through application review, security hardening, patch and vulnerability management, and end-user engagements (feedback).
Leading Central Division transition to Microsoft Cloud technology, including Microsoft 365, Azure technologies, and Intune.
Leading Central Division transition to the next generation of workstation solutions, including hardware selection, the latest operating system, and Azure/Intune management.
Leading Central Division in the public cloud model, information risk and security guidelines, and architecture standards and best practices.
Establish key stakeholder relationships, prioritize business needs, and lead the team in the on-time delivery of simple, high-quality solutions.
Fundamental understanding of the technology's capability and effectively communicating technology roadmaps to business and technical audiences.
Drive continual improvement of the platforms and take ownership to guide the team in swift issue resolution.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.
Full-time