Market Operations Associate

10 Jun 2024

About Heirloom

Heirloom is a leading provider of large-format, luxury short-term rentals on the national level. Our unique focus on providing world-class accommodations to discerning groups of travelers in premier travel destinations, combined with a tech-enabled and data-driven business strategy, has allowed Heirloom to quickly carve out a unique space for itself within the highly competitive and rapidly evolving luxury hospitality industry.

General Overview:

The Heirloom Savannah market has 40-50 properties, most of which are single-family transient lodging: short-term rentals, hotels, motels, B&Bs, and historic Inns.

Our hospitality locations are primarily concentrated in the downtown and historic districts of Savannah. In addition to the downtown locations, we have about 10-12 locations in the Thunderbolt/Talahi island area.

The Market Operations Associate will work as part of our on-site property management team to keep Heirloom’s facilities in pristine condition with the intent of delivering exceptional hospitality to our guests.

This role should expect to be physically present at the properties on a daily basis, moving throughout the market delivering supplies, completing work orders, and fulfilling restocking requests, as needed.

Essential Functions

Retrieve deliveries from various company storage locations throughout the city, load, unload, and deliver items to various locations based on procurement/ operational processes.

Support property operations teams with the delivery of replacement furniture and operational items. This includes the delivery of replacement items to properties.

Maintain the housekeeping storage units in good order, inventory, and restocked as needed.

Adhere to the company’s safety and operational protocols.

The Market Operations Associate may be dispatched out to active properties to assist with basic operations/on-site support tasks on an as-needed basis.

Assist with other tasks and projects, as assigned.

Assists with the overall upkeep of the properties both interior and exterior, including but not limited to removal of excess trash/bringing it to a local dumpster or dump location.

Assist with property walkthrough completion on an as-needed basis.


Prior experience using mobile applications to manage, track, and complete day-to-day work. Technology feels intuitive and not intimidating.

Domiciled in Savannah, GA, or within reasonable commuting distance.

This is a physically engaging role. Employees should expect to be on their feet during the vast majority of their working hours, they should be able to lift to 50-75 lbs comfortably/unassisted and should be comfortable going up and down ladders.

Valid driver’s license and upstanding driving record.

Access to reliable personal transportation.

A background check will be conducted as a contingency for employment

Prior experience working in hospitality is a plus, but not required.

Schedule & Compensation

Location: The Market Operations Associate is based in Savannah, GA. The role will be performed at Heirloom’s hospitality locations throughout the city and coastal Georgia. This role is on-site and does not have a remote work option.

Compensation: Full-time position, hourly pay, non-exempt, benefit eligible (401k, medical, dental, vision, life insurance, preferential rates for stays at Heirloom properties, sick pay, and PTO).

Schedule: Sunday- Thursday; working hours can be assigned between 9 am- 8 pm; work schedule is created based upon service business needs. The department schedule is published on a monthly basis; 5 scheduled working days, 8 hours each, and 2 scheduled off days with the opportunity for overtime based on business demands.

How to Apply

Qualified applicants should submit the materials listed below to


Any additional material(s) you would like considered as part of your application