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- Extensive experience working in On-prem, Online and Hybrid MS Exchange environments is a must
- Experience in setting up MS Exchange Hybrid environment is a must
- Experience in Mailbox tenant migration is a must
- Experience in PowerShell scripting is a must.
- Experience in O365 Administration - Teams, SharePoint and OneDrive is a plus.
- Experience in SendGrid is a plus
- Experience in MS Active Directory administration is plus
- Work on the daily tasks assigned to the Service now Support queue.
- Troubleshooting Mailbox issues
- Manage license provisioning.
- Communicates with stakeholders to understand business objectives
- Creates and maintains a product roadmap based on customer feedback and evolving priorities
- Keeps product aligned with business goals.
- Translate the product vision into metric-based objectives.
- This individual should have a moderate to strong technical background with an understanding of software engineering and software development life cycle concepts and practices.
- Bachelor (4-year) degree, with a technical major, such as engineering, computer science, database administration, or Management Information Systems (MIS) or equivalent job experience.
- Ability to communicate clearly both in writing and verbally with both business stakeholders and technical resources.
- Five or more years of product, analysis, technology, and/or design experience.
- Work on the daily tasks assigned to the Service now Support queue.
- Troubleshooting Mailbox issues
- Manage license provisioning.
- Communicates with stakeholders to understand business objectives.
- Creates and maintains a product roadmap based on customer feedback and evolving priorities.
- Keeps product aligned with business goals.
- Translate the product vision into metric-based objectives.
- Strong interpersonal skills and effective collaborating with team members, clients, and others
- Experience in leading a technical team and Interacting with stakeholders for requirement gathering and Analysis.
- Interacting with offshore team and coordinating delivery.