Microsoft Outlook/Exchange SME (Direct Hire, Hybrid)

30 Jun 2024

Vacancy expired!

Microsoft Outlook / Exchange SpecialistDirect HireHybrid | Atlanta, GA Synergis’ client, a leading global law firm, has engaged us in a search for a Microsoft Outlook / Exchange Administrator. Our client has a significant technology roadmap ahead with cloud migrations, data and analytics, automations, and process improvements to accomplish over the next few years. One of the first steps is the migration of email to the cloud. The role of the Microsoft Outlook / Exchange Specialist is to critical and will help lead our client to a better future through these initial steps of their transformation.

Microsoft Outlook / Exchange Specialist | Background and Scope
  • Administer Microsoft Outlook & Exchange Online and other related Microsoft O365 technologies.
  • Provide Level 2 & 3 support for these products and services.
  • Actively engage in assessing and managing Microsoft Outlook & Exchange Online product updates.
  • Provide proactive analysis and reviews of product releases, identifying potential conflicts and deciding (when possible) which releases are pushed to end users, and which are held pending further research and analysis
  • Collaborates with user communities and practice groups on the change management, communications and training related to Outlook & Exchange Online product updates.
  • Works directly with end users to popularize best practices for new and existing capabilities
  • Diagnosing quarantined messages, what is being caught and then working with our System Operations team to enable the listing of the email domain or email addresses.
  • Comprehensive understanding of both active inbox and file folder search, along with mail archives.
  • Understands vendor SLA obligations to its customers and ensures adherence thereto as it pertains to assigned products.
  • Serves as the application authority and focal point person to manage or support communications for application commitments to external and internal customers.
  • Maintains detailed understanding of both domestic and international data privacy regulations and best practices.
  • Ensure proper communication and procedures are in place to monitor and manage our client’s contact data.
  • Maintains support / communication for Third Party Applications that interface with Microsoft Outlook & Exchange Online.
  • Provide application management support for Outlook & Exchange Online and drives communications that will educate service desk teams to understanding upcoming features, enhancements of the applications and technical configuration details.
  • Liaises with relevant Administrative departments to coordinate training and support
  • Involved in ensuring Service Level Agreements (SLAs) are maintained.
  • Involved in contract negotiations and recommendations for contract changes (increases in capacity, etc.)

Microsoft Outlook / Exchange Specialist | Requirements
  • Bachelor’s degree required
  • Three (3) plus years’ experience in an information technology role, with deep technical knowledge and hands-on experience related to Applications & Software development or support
  • Experience in administering Outlook & Exchange Online.
  • Designs processes and techniques that are leveraged by end-users to better leverage intellectual assets.
  • Understands and presents issues/opportunities through the context of an end-users, i.e., maintains a business objective focus.
  • Thorough understanding of:
    • Email Client (Outlook)
    • Email forensics
    • EOP (Exchange Online Protection)
    • ATP (Advanced Threat Protection)
    • Email Authentication (DCIM SPF DMARK).
  • Proficient in a Hybrid environment (Traditional Exchange & Exchange Online)
  • Preferably would have some experience in PowerShell
  • Strong self-motivation, with effective communication, interpersonal and analytical skills
  • Creative problem solver who can easily communicate latest ideas or insights with team members and / or upper management.
  • Familiarity with vendor review and software selection.
  • Ability to work with customers to provide input to Microsoft.

Microsoft Outlook / Exchange Specialist | preferred
  • Experience in the legal industry preferred
  • Experience with Microsoft Dynamics preferred

Microsoft Outlook / Exchange Specialist | Other:
  • Ability to work for any US based company without sponsorship
  • Any offer of employment will be contingent on the successful completion of a full background check, and drug screening
  • Candidates local to the Atlanta area is a must
  • Environment: Business Professional
  • Hybrid work situation with 1 to 2 days onsite

About Our ClientOur client is celebrating more than 130 years of service! They are an international law firm that represents a broad array of clients, including half of the Fortune Global 100, with 1,200 lawyers in 23 offices in the United States, Europe, the Middle East and Asia. The firm has handled matters in over 160 countries on six continents and is consistently recognized for the results it obtains, uncompromising commitment to quality, and dedication to understanding the business and culture of its clients.

About SynergisSynergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website at www.synergishr.com. Synergis is an Equal Opportunity/Affirmative Action employer.

  • ID: #43709365
  • State: Georgia Atlanta 30309 Atlanta USA
  • City: Atlanta
  • Salary: $100,000 - $120,000
  • Job type: Permanent
  • Showed: 2022-06-30
  • Deadline: 2022-08-28
  • Category: Et cetera