Vacancy expired!
- Provide escalated Tier 2 end user support 30-50% of the time – see details below under Support Technician
- Own configuration and ongoing operating system management of Azure, Office 365, Microsoft Dynamics CRM and Microsoft Enterprise Accounting
- Environment is nearly fully transitioned to SAAS structure with Microsoft – strong experience required with managing this infrastructure
- Environment – Windows 10/11; Office 365; SharePoint 365; Team; Dynamics CRM (highly customized operations system); AD hybrid; almost all servers transitioned to Azure and 365; GoTo phone system and video chat; OneLogin MFA; Custom mobile app on iStore and Playstore
- Manage 2 person team – Support Technician (below) and Application Support Technician
- Drive improvements in laptop deployment and management to create a superior end user experience
- Transition support away from the currently outsourced provider
- Select and deploy tools along with AD improvements to improve our support and overall end user experience
- Help prepare and deliver end user training on core applications used
- Manage and support firewall/router/network – Meraki routers/firewalls across locations
- Prefer in office full time but will consider 3-4 days per week in office