Vacancy expired!
Role and Responsibilities
Preferred Skills- Technical Skills required including but not limited to
- Extensive Experience on Nexthink Tool Administration (SaaS)
- Good Knowledge on Microsoft Windows and Apple Macintosh OS
- Understanding of Citrix and other remote/virtual desktop technologies
- Basic understanding of SQL
- Basic understanding of PowerShell or any other scripting language
- Extensive experience on Microsoft Excel and PowerPoint
- Hands on Experience with different ITSM tools like ServiceNOW, BMC Remedy etc.
- Responsible for validating and/or gathering requirements (due diligence) from the business stakeholders
- Analyze performance bottlenecks and stability issues related to Devices and Application
- Creating Proactive Incidents and to prepare daily, weekly and Monthly custom reports & dashboards
- Tracking usage and compliance of the software licenses, continuously measure end-user satisfaction, IT consumption based on usage metrics
- Proactive analysis of compliance factors like Non-corporate Antivirus tracking, Corporate Antivirus availability, Information Security regulation, Insider threats, Identify high threat binaries
- Deploying OTB scripts for remediating systems issues like less disk space, cleaning temporary files, extracting information for high impact Startup applications, etc. through Act & Engage
- Work with multiple stakeholders in different functions such as IT Security, IT Operations and IT Service Management to illustrate use cases where Nexthink can add value
- Identify Top Call Drivers & explore opportunity with Nexthink to reduce the Incident count
- Enabling Service Desk to trigger One Click Remote Actions via ServiceNow
- Providing new insights to integrate Nexthink with existing solutions and internal processes
- Providing actionable insights to customers and automation opportunities
- Maintenance of Nexthink servers in terms of product upgrades and healthy consoles
- Analyzing and benchmarking customer's data-set to drive insights for ongoing operations
- Providing new insights to integrate Nexthink with existing solutions and internal processes
- Analyzing customer requirements, goals, strategic plans and constraint in order to advice the best possible use of Nexthink
- Providing actionable insights to customers and automation opportunities
- To enable the new features of SaaS that include the implementation and operationalization of APEX Module
- Closely work with management, Application owners, vendors, and other stakeholders to analyze and make recommendations on observations from Nexthink.
- Conduct Lunch and Learn session with key stake holder to increase the adoption of the Tool
- Minimum 10 years of experience in Infrastructure Technology
- Minimum 7 years of experience in delivering EUC/DWP services
- Should have worked and be open to work in a 24x7 environment
- Ability to communicate effectively with end users, business owners, developers and various levels of management
- Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable deliverables
- Demonstrates initiative and ability to accomplish aggressive project goals when necessary
- Comfortable working in a fast paced, Dynamic environment and developing flexible solutions to meet evolving business requirements
- Thorough understanding of End user Compute portfolio and products with the ability to deliver detailed technical documentation