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- Highly skilled Application Support Engineer with strong analytical and problem-solving skills.
- Resolving customer-facing application issues within the agreed SLA and providing innovative solutions to problems to prevent reoccurrence.
- Able to create SQL queries as needed to validate and fetch data via MS SQL Server Studio Management tool.
- Excellent working knowledge and experience with all of the following areas - IPC (Incident, Problem, Change)
- Excellent ability to analyze and detect error logs to identify the root causes for outages/incidents (Splunk)
- Work on ServiceNow and/or any defect management tool to provide the time-to-time status of the work on the tickets related to any users in resolving their application issues within the defined SLA.
- Monitor JIRA/Confluence queries, and dashboards for metrics reporting for various teams.
- Wrote bash shell scripts for getting information about various Linux servers.
- Knowledge of Unix, Windows, MS SQL Server, and skills needed to understand the issues.
- Worked in a fast-paced 24x7 environment with on-call via phone duties as required and had the ability to work with a diverse, high-performance team.
- Knowledge of UNIX and Kubernetes systems
- Participates in on-call primary responsibilities.
- Team Player with good communication and troubleshooting skills.
- Bachelor's or Master s degree in Computer or Electrical Engineering, Mathematics, or a related field.