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- Coordinate with other internal and external programs (Unisys, GTA, Gainwell, etc.)
- Propose and oversee implementation/resolution of issues
- Generate and distribute root cause analysis of system issues
- Manage communication, tracking, and notification of system issues, solutions, and timing of resolutions
- Investigate, prioritize, and follow-up on application bug fixes and issues
- Required qualifications:
- Bachelor's degree in a related field from an accredited college or university AND Three years of directly related management experience
- SQL experience (5 years)
- Project management experience (3 years)
- Understanding of technical infrastructure and ability to identify system issues
- Ability to learn and adapt quickly
- Minimum five (5 years) overall experience with supporting IT applications
- Strong technical and development background
- Ability to troubleshoot issues in a multitier software applications environment
- Effective at communicating technical concepts to non-technical users
- Ability to prioritize issues based on business and operational needs
- Familiarity with cloud-based applications
- Pro-active and self-motivated individual with the ability to work in teams with multiple stakeholders
- Experience with data collection, analysis, and interpretation
- Azure Cloud implementation experience (3 years)
- Web application development experience using (HTML/jQuery/Java/Struts, Spring/Oracle PL/SQL/Jasper Reports) (3 years)
- Oracle database development experience (3 years).