Outreach Agent

04 Jun 2024

Vacancy expired!

Outreach AgentRequisition ID 2023-31857 # of Openings 6 Category

(Portal Searching) Contact Center Position Type (Portal Searching) CIOX

Temporary Full-Time Equal Pay Act Minimum Range $15.00 -

$18.00OverviewWho we areCiox Health merged with Datavant in 2021,

creating the nation's largest health data ecosystems, powering secure

data connectivity on behalf of thousands of providers, payers, health

data analytics companies, patient-facing applications, government

agencies, research institutions and life science companies. The combined

company is focused on improving patient outcomes and reducing costs by

removing impediments to the secure exchange of health data. Ciox, a

Datavant company will offer the ability to access, exchange, and connect

data among the thousands of organizations in its ecosystem for use cases

ranging from better clinical care and value-based payments to health

analytics and medical research.What we offerAt Ciox Health we offer

all employees a place to grow and expand their current skills so that

they can not only help build Ciox Health into the greatest health

technology company but create a career that you can be proud of. We

offer you complete training and long-term career goals. Our environment

is what most of our employees are the proudest of and our Architecture

Group is comprised of some of the brightest and most talented

individuals. Give us just a few moments to explain why we need you and

hope you will help us change how the health Industry manages its'

medical records.What we needThe Outreach Agent is responsible for

making outbound phone calls to assigned medical providers to obtain

required medical charts on behalf of our clients while following

approved company and HIPAA guidelines.ResponsibilitiesWhat You Will

DoContact assigned medical providers by phoneUse call scripts to

encourage medical providers to send in charts via fax or mailRespond to

questions or concerns from provider officesFollow-up on initial

contactsComplying with HIPAA (Health Insurance Portability and

Accountability Act) ensuring the right to privacy for patient's

recordsLog all call transactions into the designated computer software

system(s)Meet minimum call volume and quality requirements for the

position; adhere to daily and weekly call goals as directedAccurate

record keeping and data managementOther duties as

assignedQualificationsWhat Helps You Stand Out1 year of Call Center

experience, outbound call and/or sales call experience strongly

preferred.Exceptional accuracy and attention to detailStrong verbal and

written communication skills in EnglishTelephone skills including the

ability to speak clearly with a pleasant and professional tone.Able to

interpret and communicate information accuratelyPossess good judgment,

patience and diplomacyAbility to work in fast-paced, results-based

environmentBasic computer skills including Windows based applications

(Word, PowerPoint, Excel and Outlook) and the ability to perform other

basic computer functionsPay ranges for this job t itle may differ based

on location, responsibilities, skills, For full info follow

application link.Ciox provides equal employment opportunities to all

associates and applicants for employment without regard to as race,

color, national origin, genetic information, religion or religious

creed, sex (including pregnancy, childbirth and related medical

conditions), gender, gender identity, gender expression, sexual

orientation, age, marital status, physical or mental disability,

citizenship status, ancestry, military and veteran status, or any other

characteristic as protected by state or federal law. Equal employment

opportunity applies to all terms and conditions of employment, including

hiring, placement, promotion, termination, layoff, recall, transfer,

leave of absence, compensation, benefits, leaves of absence, and

training.

Full-time
  • ID: #50042643
  • State: Georgia Alpharetta 30004 Alpharetta USA
  • City: Alpharetta
  • Salary: USD TBD TBD
  • Showed: 2023-06-04
  • Deadline: 2023-08-03
  • Category: Et cetera