Vacancy expired!
Main Job Duties and Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- working knowledge of fundamental operations of relevant software, hardware and other equipment
- experience researching, analyzing and interpreting automated system problems
- knowledge of relevant call tracking applications
- knowledge and experience of customer service practices
- related experience and training in troubleshooting and providing help desk support.
- MS Office suite knowledge/Experience
- oral and written communication skills
- learning skills
- customer service orientation