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Enlighten, honored as a Top Workplace from the Baltimore Sun, is a leader in big data solution development and deployment, with expertise in cloud-based services, software and systems engineering, cyber capabilities, and data science. Enlighten provides continued innovation and proactivity in meeting our customers' greatest challenges. We recognize that the most effective environment for your projects doesn't always look the same. Our hybrid work approach ensures that you can make lasting relationships with your team and collaborate in-person to get the job done-while having the flexibility to work from home when needed to achieve focused results. Why Enlighten? At Enlighten, our team's unwavering work ethic, top talent and celebration of innovative ideas have helped us thrive. We know that our employees are essential to our company's success, so we seek to take care of you as much as you take care of us. Here are a few highlights of our benefits package: • 100% paid employee premium for healthcare, vision and dental plans. • 10% 401k benefit. • Generous PTO + 10 paid holidays. • Education/training allowances.
Job DescriptionEnlighten is looking for an experienced Product Champion to directly support operations, and assist in training and adoption of various Joint Cyber Command & Control (JCC2) applications developed for cyber operations on the government owned Big Data Platform (BDP). Will also help provide some project management and DevSecOps support from which organic growth is desired. Must be able to work a hybrid schedule with the ability to be on customer site 3-4 days a week.Essential Job Responsibilities- Establish, foster and strengthen relationships between company and targeted government customers.
- Function as the SME for on-site operational BDP capabilities and work to operationalize said capabilities into the customers daily operations. Provide excellent technical support to users of our Big Data Platform and its applications. Answer user questions and troubleshoot issues related to the platform.
- Provide company leadership updates on the training status, key customer engagements and overall assessment of the government's direction and adoption of capabilities.
- Responsible for understanding the BDP technology / capabilities and championing accordingly. Monitor the performance of the platform and make recommendations for improvements based on user feedback.
- Work with Enlighten's Customer Experience Group to develop and implement marketing of capabilities, operational roadmaps, and action plans for identified targets of opportunity.
- Expand future opportunities by working with existing customers.
- Develop customer relationships and maintain updated knowledge of customer plans, programs, and general market intelligence.
- Collaborate with internal engineering and development departments.
- Own the customer experience success from start to finish. Work closely with company development and engineer teams to ensure DevSecOps pipeline delivery dates track with customer targets and timelines.
- Act as the focal point to pushing capabilities out to the customer. Ensure the customer is fully aware of relevant DevSecOps pipeline touchpoints to ensure acceptance of new updates, features or capabilities.
- Additional duties as assigned.
- Minimum of 15+ years experience in DoD cyber, agile development, and/or big data with Bachelors in related field; 13 years relevant experience with Masters in related field; or High School Diploma or equivalent and 19 years relevant experience.
- Must have prior government or military experience with any of the following organizations: Coast Guard, MARFORCYBER, DCSA, DISA, Army Cyber, U.S. Cyber Command, U.S. Air Force (AFCYBER), or 10TH Fleet / Navy Cyber.
- Experience directly managing complex technical projects and or programs.
- Ability to troubleshoot technical issues and provide solutions to users.
- Strong interpersonal skills and the ability to interact effectively with others. Ability to speak in a public forum.
- Strong computer skills including MS Word, MS Excel, and MS PowerPoint.
- Excellent organizational and attention to detail skills.
- Ability and willingness to work a hybrid schedule with about 3-4 days/week on customer site.
- Willingness to travel to client sites as needed.
- Experience with Software Engineering, Cloud Technologies and Cyber Security.
- Technical background strong enough to determine system requirements and work closely with engineering and management to ensure accurate design and estimating would be an asset, but not required.
- Any previous BDP experience is a huge plus.