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- Schedule, install, deliver project within scheduled timelines with a high degree of quality and customer satisfaction.
- Assess and monitor project issues and risks; develops appropriate mitigation plans, coordinates both internal and external resources, escalates per established procedures, to ensure that problems are resolved timely and to the client’s satisfaction
- Maintains a strong client relationship while working with appropriate internal representatives from project kickoff to go Live date.
- Demonstrates effective leadership and project management skills
- Provides support, establishes relationship and project management expertise for client during the implementation phase, as well as first tier escalation point for internal resources working on the project.
- Perform Lessons Learned at post implementation on all projects
- Manage concurrent client projects
- Drive the documentation and proactive communication of Project goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management
- Continually look for opportunities to improve current processes and drive the implementation of these changes.
- Be able to support conversion projects during non-business hours or weekends.
- BS/BA degree or equivalent experience
- 3+ years experience delivering large scale customer deployment and implementations to enterprise customers
- 3+ year’s project management and/or other related management experience
- Demonstrated ability to manage technical project with complex data management
- Excellent verbal/written communication and influencing skills as well as effective listening skills
- Experience in the use of structured project management methods and tools
- Excellent organizational skills.
- Excellent communication skills, ability to effectively communicate across multiple teams
- Experience with MS Office tools such as Excel, Word, and PowerPoint
- Process driven and task oriented
- Self-starter, detail oriented, organization skills a must
- Ability to multi-task
- Travel estimated at 25% to include onsite client visits