Quality Management Specialist

Coordinate information gathering, communication, and documentation related to quality complaints and nonconformance investigationsSupport local and global investigations of internal and external product issues, including formal problem‑solving and reportingServe as an internal auditor for the ISO 9001 Quality Management System and act as the Management Representative to the Quality System RegistrarTrack and report on QMS performance metrics, including audit results, corrective actions, root causes, and countermeasuresAct as a liaison between Supply Chain, Operations, and Design Authority to resolve quality issues impacting products and customersWork with Operations management to establish, monitor, and achieve key quality metricsPrepare and deliver regular activity and performance updates to management regarding quality initiatives and concernsMonitor and report on local and global KPIs on weekly/monthly cycles as requiredEnsure accuracy, compliance, and consistency of all quality‑related documentation, including customer‑facing materialsCollaborate with Operations, Sales, and Customer teams to provide timely responses to client inquiries and ensure professional communication