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IMMEDIATE 100% CALL CENTER REPRESENTATIVE NEEDEDOPPORTUNITY TO WORK WITH ONE OF THE LARGEST FACILITY MAINTENANCE COMPANIES IN THE AREATRAINING PROVIDED, ROOM FOR GROWTH EQUIPMENT PROVIDED$18-$20/HR 9AM-530PM EST. Qualifications:
2 years of recent call center experience
Experience handling calls coming in on a queue
Ability to manage high volume inbound calls
Microsoft office proficient
Responsibilities:
Provide professional customer service phone support, ensuring all assigned inbound and outbound calls are handled according to standard operating procedures and prioritized by level of urgency
Review and respond to assigned emails in a timely manner, ensuring accurate and timely status updates are provided
Document calls and issue / update work orders within internal service system and external Customer portals, as necessary
Schedule service calls with Affiliates and Customers
Work within your team of assigned Customer(s) to ensure all jobs and Customer deadlines are met by following Customer-specific guidelines and internal procedures
Work with identified Affiliates to ensure work is completed timely and within Customer expectations
Track and assist in resolution of Customer issues through follow-up conversations with Affiliates and Customers
Interact with other departments and teams to ensure services are met
Communicate all short and long-term customer service issues in a timely, efficient, and knowledgeable manner, resolving them according to all relevant protocols
Promote professionalism, positive corporate image, and enthusiasm when dealing with Customers and Affiliates
Work effectively in a team environment, communicate with other employees, develop computer skills, and promote a positive work ethic
Prioritize work to meet or exceed established performance standards
Other duties as assigned
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Full-time