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Career Opportunity: Job Title: Salesforce Solution Architect About CodeForce 360 Making a career choice is amongst the most critical choices one can make, and it's important for the choice to be calculated with factors such as a company's run of success since its inception and more. But, when you come across a company that has reputation proven with nothing but an illustrious run of success since the day it began, you don't need to think of anything else. That's precisely what some of our employees and prospective employees think when they came across CodeForce 360. Position Overview Salesforce Solution Architect Requirements:
- Identify the key design decisions for Service Issue Management and Account Management and drive design sessions to align program stakeholders
- Develop high level tech architecture design, based on design decisions
- Lead multiple technical analysts as they expand on the high-level designs into detailed technical designs aligned to user stories
- Review and provide coaching / guidance for each of the detailed technical designs
- Identify design risks, issues and dependencies that will span across scrum teams and across workstreams. Escalate as necessary
- Technology: Salesforce Service Cloud
- 3-5 years of Salesforce experience and/or Salesforce-certified: Administrator, Service Cloud Consultant
- 2-3 years of solution architecture and design experience of Salesforce Service Cloud applications
- 1-2 years of Salesforce development experience (Apex, Lightning Web Components, VisualForce, Mulesoft, etc.)
- Demonstrated experience managing solution design while working in a team setting
- Salesforce-certified: Platform Developer I, Platform Developer II, Application Architect, System Architect, B2C Architect, Platform App Builder
- 1-2 years of experience developing Call/Contact Center applications for a Communications industry client
- Experience with integrating Salesforce with Pega, IVR/CTI for phone and chat/chatbot
- Salesforce Service Cloud
- Digital Customer Strategy (P4 - Expert)
- Digital Solutions Technical Architecture (P4 - Expert)
- Digital Product Management (P3 - Advanced)
- Experience Design