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- Obtain business requirements and generate functional specifications with use cases
- Serve as subject matter expert for overall application functionality
- Research and identify opportunities and gaps related to software functionality
- Consult with developers and testers to ensure functional requirements are accurately implemented
- Facilitate internal training sessions for large and/or complex features
- Interact with other departments, prospects and customers to gather and validate product requirements
- Assist Sales and Marketing departments with application functionality information and material review
- Contribute to impact analysis of proposed software changes
- Investigate and resolve issues from tier II support
- Identify and promote process improvements
- May act as the team lead as necessary
- Mentor peers with less experience
- Other responsibilities as assigned
- Undergraduate degree in Computer Science/Information Systems preferred
- Minimum of 7 years Business Analyst experience with Client OR 8 years’ experience as Business Analyst external to Client
- Other Undergraduate degree with minimum 9 years Business Analyst experience
- No degree – business analysis professional with minimum of 10 years’ experience
- Extensive experience obtaining software requirements and authoring software functional specifications
- Working knowledge of relational database concepts
- Experience with financial applications preferred.
- Familiarity balancing, producing and filing W2s and 1095 and 1099 preferred
- Familiarity producing tax payments for a processor or a large multi-state employer preferred
- Familiarity balancing payroll amounts for state and local tax payments and filings preferred
- Familiarity negotiating with authorities on notices and penalties and abating same preferred
- Familiarity preparing amendments preferred
- Excellent customer service oriented written and oral communications skills
- Excellent analytical and problem-solving skills
- Excellent organizational and time management skills
- Excellent interpersonal skills