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- Make decisions that have direct impact on the availability, performance, and cost of providing services to our customers. Broad latitude to identify opportunities for improvement and to drive them to implementation.
- Implement Test, QA, and Production configurations.
- Gathers customers’ business requirements, issues, tactical and strategic initiatives, and shares this with team members to ensure we continue to improve our customer satisfaction and meet their business requirements.
- Work with business partners, other IT support organizations, and vendors to strategize, plan and lead continual improvements in systems design, enhancements, and technology upgrades.
- Provide direction and oversight in escalations to meet service objectives.
- Ensures adherence to operational policies and procedures in compliance with corporate guidelines.
- Participates in efforts to drive efficiencies and meet business agreements.
- Maintains appropriate Metrics and Reporting processes.
- Evaluates and validates problems & drives problem resolution.
- Provides escalation support for VMware/Nutanix and hardware related incidents from L2 engineers.
- Administration of ESX, DRS, HA, vSwitches, etc.
- Administration of VMWare, vSphere, 6.x, and 7.x environments.
- Administrator of Nutanix Prism Central and Pro environments.
- Provide Customer service – although their work is mostly analytical, VMware administrators must possess a strong customer orientation, as they provide technical support as requested and explain complex topics in layman’s terms.
- Coordinate vendor activity and support as an escalation point for issues.
- Utilize PowerCLI and PowerShell for scripting/automation of tasks.
- Deployment, management, patching upgrades, and support of VMware/Nutanix technologies.
- The candidate must be well rounded, possess maturity, vision, and a depth of experience that allows for grasping of issues quickly and making educated, critical judgments, and the ability to work with a diverse, high-performance team.
- 5+ years of experience with multiple vendors with a focus on HPE and Dell hardware, blade servers, hyperconverged converged infrastructure and Synergy.
- 5+ years of experience with VMWare (vCenter, vRealize OP’s, vSan and Site Recovery manager).
- Strong experience with MS Windows Server (2008/2012/2016)
- Strong troubleshooting experience
- Experienced scripting skills (PowerShell/VB Script).
- The ability to be in a 24/7 on-call rotation schedule
- 3+ years of experience with Nutanix (AHV, PrismPro, Calm and Leap).
- Experience supporting server hardware in a large, enterprise environment.
- Server provisioning Hardware Cluster and Node Design.
- Experience in working with an IT network systems environment supporting Wintel Systems and TCP/IP Networks.
- VMware administrators should have advanced proficiency with vSphere, vSAN, vRealize Suite, vRealize Automation and other VMware products and platforms.
- Nutanix expertise – AHV Hypervisor, Prism Central and Prism Pro, Calm Automation, Era, Objects, Files and Nutanix Management Services (Prism, Stargate, Cassandra, Zookeeper and Curator).
- Experience with Kubernetes.
- Troubleshooting – it’s important for VMware/Nutanix administrators to be excellent problem-solvers who can determine the main source of product issues and provide quick, elegant solutions.
- Attention to detail – when building and maintaining computer infrastructure, VMware/Nutanix administrators must ensure that all details are correct, from software code to configuration settings, in order to avoid malfunctions, bugs, and security breaches.