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Role: Senior Engagement Manager (Delivery Manager / Project Manager) Duration: Full Time Location: Atlanta, GAMust be an Ex-UPS employeeDELIVERY:• Work closely with customer and Sales. Also collaborate offshore teams and Delivery manager for successful delivery.• Experienced delivery leader with good customer connects and handling multi-year project experience with technical background.• Collaborate with Logistic sales, pre-sales, training, and support teams to seek to understand our customers’ needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes.• Demonstrated hands on expertise in delivery management and agile best practices across large and complex engagements.• Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology.• Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets and defining success criteria.• Manages engagement goals and leads teams to achieve customers’ business outcomes by managing issues, risks, decisions, dependencies, and action items.• May work with stakeholders to amend the contractual scope, financials, and expected timeline.• Ability to take ownership, work under pressure, stay within budget and meet deadlines• Hold internal and external teams accountable, redirect when needed, and manage customer expectations throughout the engagement.SOLUTIONS:• Lead individuals, teams, or multiple groups to analyze project goals, create plans to achieve those goals, and then guiding team members, customer stakeholders/SMEs, and potentially other third parties to achieve those goals while understanding the customer environment and addressing any limitations to execution.• Actively works to streamline engagement delivery focusing on improving value to our customers.• Ability to apply strategic thinking to create and execute a plan to achieve project goals tied to customer business outcomes.• Ability to make decisions guided by policies, procedures, and business plans with limited guidance.• Ability to apply business and financial acumen to achieve measurable business results for customer success.COMMUNICATION:• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.• Interfaces with various customers and internal AWS stakeholders which consists of senior leadership teams (SVP/VP, Directors) and project-level resources such as SMEs.• Plans and oversees the preparation and distribution of project communications.• Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behaviour accordingly to succeed. Recognizes environmental or cultural nuances and adapts.TEAMING:• Proven success in working with dispersed teams and executive leadership in a complex customer environment.• Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.• Proven experience working in a matrixed environment, managing multiple stakeholders.• Ability to influence, negotiate, resolve conflicts, and achieve results through others who are not direct reports.
- ID: #40663235
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State: Georgia
Atlanta
30301
Atlanta
USA
- City: Atlanta
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2022-05-11
- Deadline: 2022-07-09
- Category: Sales