Senior Field Tech (Desk Side) Support Analyst

17 Nov 2024

Vacancy expired!

Hello, OneAPPS (www.oneapps.com) is a Technology consulting firm based out of New York and offices across US. We are working on various projects involving diverse, multicultural teams with clients across the US. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.

Role:

Senior Field Tech (Desk Side) Support Analyst

Location: Atlanta, GA

Summary:The Senior Field Tech (Desk Side) Support Analyst will be assigned to 1 location. He/She will maintain oversight of the assigned cluster to ensure adherence to established SLAs and KPIs. He/she will work under the supervision of the Client School Support Specialists.

Skills and Qualifications:5+ years' work experience (minimum)
  • Minimum 2 years client Field Tech (Desk Side) Support Analyst experience
  • A+ Certification
  • Proven track record of a high level of performance and high customer satisfaction
  • Strong technical and analytical skills
  • Strong customer service skills
  • Strong oral and written communication skills
  • Proficient in understanding network and wireless support
  • Prior experience with desk side support is a MUST
  • Microsoft Windows certification is a plus
  • ITIL experience/certification is a plus
  • Must have clean criminal record with the ability to pass fingerprint background check
  • Must be authorized to work in the United States
  • Must hold a valid driver’s license with dependable personal vehicle

Education/Training:
  • Minimum of Associate degree (preferred)
  • 5+ years’ experience in field tech. support. Equivalent combination of education and experience will be considered.
If this role sounds like you, we invite you to apply. Thanks.

  • ID: #22915005
  • State: Georgia Atlanta 30303 Atlanta USA
  • City: Atlanta
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-11-17
  • Deadline: 2022-01-15
  • Category: Customer service