Job Number 23143334Job Category Human ResourcesLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYThe Senior Manager, U.S. & Canada Communications is a key member of the U.S. & Canada Consumer Operations organization, supporting communication and change strategies for Sales, Revenue Management, PR, Marketing and Topline Franchise Services disciplines. These responsibilities include execution of initiative and project-based communications, executive messaging, organizational transformation communications, and a proactive/reactive communication strategy for the U.S. & Canada Consumer Operations leadership team. This individual will support the strategic imperatives and business objectives impacting U.S. & Canada Consumer Operations associates under the direction of the Director. The Senior Manager will partner closely with other members of the U.S. & Canada Business Advisory & Consulting Services team, along with discipline teams, corporate business partners, and continent communications functions.The Senior Manager is responsible for 1) providing communications strategy and support for the U.S. & Canada Consumer Operations organization including creating, planning and executing a regular calendar of organizational communications for the organization internally as well as supporting the development and execution of communications to external audiences (GMs, Owners, Customer Groups, Franchisees); 2) supporting the development and of change management strategies and then owning the strategic communications planning and deployment for key initiatives, to address various stakeholders; 3) designing and leading the communication planning process as well as inventing related communication vehicles that drive successful delivery of the key initiatives; and, 4) partnering with communications and PR partners across the company (e.g., Owner Franchisee Services, Global Communications & Public Affairs).CANDIDATE PROFILEEducation and Experience Required
4-year degree from an accredited university in Business Administration, Communications, or related major AND Six or more years’ experience in business, sales and marketing, management operations, or related professional area
Associate degree AND Eight or more years’ experience in business, sales and marketing, management operations, or related professional area.
Education and Experience Preferred
Graduate degree, MS/MBA (or equivalent) in Business Management, Communications, or Related Field
Experience in marketing, communications and/or change management.
Hospitality/Lodging industry experience.
Experience and knowledge in change management, business transformation and organizational/ process analysis principles and methodologies.
Experience with project management approaches, tools and phases of the project lifecycle.
CORE WORK ACTIVITIESCommunications Partner with Business Advisory & Consulting Services team members to develop communications strategies and tactical plans that support strategic imperatives and continent priorities. Create, plan, and execute every aspect of initiative communications plans to effectively disseminate key messages. Own, develop and manage calendar of key messages to ensure consistent, relevant and timely delivery of internal communications material. Create messages describing initiatives for use in internal communications and partner with Corporate/Consumer Public Relations for external communications (i.e., industry, competitors). Develop targeted communications (examples: memos, Frequently Asked Questions (FAQs), presentations, collateral, webcasts, etc.) describing change, preparation, rollout measurements and milestones based on international market needs. Develop core presentations for U.S. & Canada Consumer Operations senior leaders and key stakeholders (owners, associates, customers, etc.) for critical meetings and events. Establish methods to measure the effectiveness of change management, marketing and communications efforts, set targets, track results, and improve programs. Lead data collection efforts and analyze data and feedback to inform strategy development; track performance and recommend solutions to continuously improve performance. Conduct change readiness assessments evaluate results and present findings in a logical and easy-to-understand manner. Design and apply a structured change management approach and methodology for initiatives supported. Conduct change impact analysis and stakeholder assessments. Improves processes, actively seeks stakeholder feedback and focuses on designing processes/materials. Respond to ad hoc requests. Support requests by department managers as needed. Seek opportunities to leverage knowledge, resources and work activities across the Business Advisory & Communication Services team and other MI departments/divisions. Work collaboratively with a variety of key stakeholders both within Consumer Operations and across the company to ensure alignment and consistency with broader organizational communication efforts.Maintaining Goals
Submits reports in a timely manner, ensuring delivery deadlines are met.
Promotes the documenting of project progress accurately.
Provides input and assistance to other teams regarding projects.
Managing Work, Projects, and Policies
Manages and implements work and projects as assigned.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Analyzes information and evaluates results to choose the best solution and solve problems.
Provides timely, accurate, and detailed status reports as requested.
Demonstrating and Applying Discipline Knowledge
Provides technical expertise and support to persons inside and outside of the department.
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Demonstrates knowledge of function-specific procedures.
Keeps up-to-date technically and applies new knowledge to job.
Uses computers and computer systems (including hardware and software) to enter data and/ or process information.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
Demonstrates self confidence, energy and enthusiasm.
Informs and/or updates leaders on relevant information in a timely manner.
Manages time effectively and conducts activities in an organized manner.
Presents ideas, expectations and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Performs other reasonable duties as assigned by manager.
California Applicants Only: The salary range for this position is $93,713.00 to $204,107.00 annually.Colorado Applicants Only: The salary range for this position is $93,713.00 to $185,551.00 annually.New York City & Westchester County, NY Applicants Only: The salary range for this position is $113,393.00 to $204,107.00 annually.Washington Applicants Only: The salary range for this position is $93,713.00 to $204,107.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Full-time