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- Translating user/business needs into technical solutions, using either SDLC/Scrum methodology
- Excellent analytical/communication/documentation/problem-solving skills
- Excellent team player with a positive can-do attitude and able to work in a self-driven environment
- Provide after-hours support as and when needed
- At least 5+ years’ experience managing, configuring, and customizing Salesforce sales and service clouds
- Exprience integrating
- Experience using Force.com, Visualforce, and/or Apex
- Light experience coding with Java, Javascript and/or other web technologies
- Customizing standard objects, creating custom objects, triggers, rules etc.
- Developer Console and writing SOQL/SOSL queries
- Release/Change management, using multiple sandboxes and change sets
- Experience with AppExchange and customizing 3rd party add-ons and managed packages required
- Experience with data integrity, data quality, data migration and data maintenance
- Experience managing SFDC essential functions
- User/role/profile/sharing rules including SSO, 2-factor, certificate, API gateway management
- Custom workflow, email templates, process builder, reports, dashboard etc. management
- Data loader for importing/export purposes to/from other external systems
- Experience with integrating SFDC with on premise and cloud applications
- Lead activities to address integration requirements of SFDC with legacy, on premise and/or cloud application
- Willing to be on call - 2 weeks on and 2 weeks off of being on call for the salesforce application
- Salesforce administration certification
- Salesforce and CTI/telephony integration in a call center preferred