At Visa, we are passionate about making a difference. We lead the way in disrupting fraud from multiple vectors. In this role you will be joining an exciting, innovative business new to the Visa family.At Featurespace, we strive to be the world’s best software company at protecting our clients and their customers from fraud attacks. We do that with personality, heart and professionalism, cultivating an innovative, fun and positive team atmosphere where everybody can contribute to solving our clients’ problems in new, innovative ways. We are always seeking to be the best at what we do and make our customers smile. The OpportunityAs a Senior Site Reliability Engineer you will help us achieve our goals and deliver success on behalf of our customers by operating Featurespace's world leading product, ARIC Risk Hub, as a robust cloud-based SaaS solution. Continuously improving our SaaS offering's features and robustness.You will participate in designing, developing, deploying, monitoring, supporting, documenting and troubleshooting our SaaS solution. You will endeavour to make our SaaS solution extremely robust, scalable, measurable, repeatable and cost-effective. You will work with cloud, networking, storage, compute, security, containerisation, orchestration, disaster recovery, the ARIC Risk Hub application and many other areas as needed. You will collaborate closely with the Cloud Operations team, the wider Featurespace organisation, external vendors and customers.You will also have ownership of some areas within cloud operations and perform the role of mentor for other cloud operations personnel. Responsibilities       We hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required.Deploying, maintaining, monitoring and upgrading production deployments of ARIC Risk Hub SaaSDevelop and implement automation tools and frameworks to streamline operational processes and reduce manual interventionBuilding software and systems to manage platform infrastructure and applicationsContinually evaluating and improving our technology and processes to increase quality, decrease costs and improve time-to-marketPeriodically testing the service with predictable and unpredictable failuresProviding 2nd-line operational support for our SaaS customersGathering data and generating reports on the service performanceDeveloping and documenting internal processesWorking with engineering/data science to drive and develop new and improved ARIC Risk Hub capabilitiesLeading areas of responsibility within the teamMentoring team members This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.