Senior Systems Analyst

We are looking for

• Provide onsite desktop support for customers located within assigned locations.
• Troubleshoot end-user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
• Ensure that end-user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
• Install & support network devices providing business critical service.
• Perform end-user data back-up and recovery ensuring attention to detail.
• Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
• Open/document/track problem tickets escalating to appropriate workgroups when required.
• Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
• Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.