Senior Technical Business Process Analyst

We have a Permanent position for "Senior Technical Business Process Analyst" with one of our direct clients in Duluth, Georgia. No third party candidates considered for this position. US citizens and all those authorized to work in the US are encouraged to apply.Interview Type is Video. Local Candidates Preferred.Please contact no (470) 567-4945

• Technical lead for Business Process Improvement team
• Consider Enterprise Architecture current state and future state plans in overall design approach and proposals.
• Represent the team in all enterprise project meetings, and own/drive the enhancement roadmap with our IT teams
• Act as a liaison between business process management and our IT/technical teams
• Accountable for team development of technical and functional requirements documentation including BRDs, process flows, DACIs, wireframes or other assets used to collect business needs
• Join a team responsible for studying and documenting end to end business processes
• Develop a strong understanding of all entity’s business models and product offerings
• Work with cross-functional teams including Sales, Application, Servicing, Processing and Administration to review and document peripheral process touch points within overall processes
• Work with Business Stakeholders and up/downstream teams to identify and resolve process pain points using process reengineering techniques and through system enhancements
• Identify automation and optimization opportunities across the lifecycle
• Manage defects and enhancements including identification, resolution, and communication to business partners in the organization
• Serve as a point of contact and subject matter expert on systems, processes and policies for external organizations, including presenting the team’s needs in enterprise projects
• Help define “interim state” business processes, and help manage the change and adoption of these new processes
• Help define clear roles & responsibilities across our different customer facing teams and identify opportunities to drive scale through process & skills training, and reallocation of tasks
• Define KPIs and develop reporting to track metrics across processes to measure the health of the business, risk areas and impact of improvement initiatives
• Serve as a Lean Six Sigma process improvement resource
• Develop innovative standards for process evaluation, process improvement project management, and benefit tracking
• Define and share Lean Six Sigma best practices, specifically selected for success throughout the enterprise

• 4+ years of experience in a Sr Tech Manager position for Advisory or Transformation initiatives (business, process, systems, functional, etc.)
• 3+ years’ experience in business process management
• 3+ years’ experience in complex, cross-functional projects
• Passion for strategic thinking and problem solving
• Experience in developing and maintaining strong, collaborative working relationships with leadership, stakeholders, technical and project teams
• Experience with Financial Services and/or Insurance ecosystems
• Familiarity with different software subscription models, and cloud software sales models
• Some business processes that will be supported includes billing and payment, premium administration, life insurance servicing, document process flows, digital servicing and support.
• Some tools you may be using and supporting: Pega, Docu sign, Jira, Jira Service Management, Confluence, etc.
• An ability to dive into details, but also step back and reframe a problem more strategically.
• Develop Cross-Functional Design approach to solving end to end complex business processes.
• You have a passion for learning - new tools, processes, ways of working, etc. and are open to change and doing things in new ways.
• Business Process mapping, including Data Flows and Business Case Technical development.
• Dependency Mapping and Data Capability experience including SQL and Dashboards
• Analytical thinking, backed up by a metrics-guided approach: You use data to frame, inform and guide the prioritization and decision-making process, to manage the health of your projects through delivery, and to assess the success and impact once you are done. This may include return on investment analysis, capacity planning and budgeting, TCO analysis, revenue modeling and more.
• Highly proficient in Excel, Power Point