Senior User Experience Researcher (UX) - W2 ONLY

09 Nov 2024

Vacancy expired!

Title: Senior User Experience Researcher

Reports to: Senior Manager, User Experience Design

Location: Atlanta, GA We are looking for a Senior User Experience Researcher with a passion for helping deliver intuitive and transformative experiences for our clients and team member to join our talented UX Team. The User Experience Researcher works closely with other UX practitioners, designers, strategists and stakeholders to propose and conduct user research activities consisting of strategic and tactical studies and is responsible for coordinating, planning, executing, and reporting on activities across Cox Automotive Inventory Solutions products, services and platforms. This individual must have a passion for user experience research specifically as it relates to software development. Responsibilities: Provide insights to help inform and execute on product strategy and tactics by conducting both formative (e.g., ethnographic research, contextual interviews) and evaluative (e.g., lab/remote sessions, surveys) research Identifies the proper research methods based upon product phase and timeline Creates proposals and research roadmaps/timelines Obtains stakeholder approvals and acts on research proposals Recruits test participants, creating screeners, managing participant scheduling & related external vendor interactions for recruiting as needed. Sets up and facilitates testing covering quantitative and qualitative data collection techniques in accord with product goals and in support of data-driven / informed design. Work cross functionally with teams to shape and execute plans based on business needs and growth initiatives for both existing and new products throughout the software development lifecycle of applications, often with numerous research initiatives occurring concurrently Uncover actionable insights and evangelize findings at various levels of the organization to help the business grow Lead and facilitate brainstorming sessions, needs analysis, features, and functionality workshops Investigates and evaluates User Experience Research trends in the industry and communicates recommendations to the UX leadership team aimed at enhancing UX processes, incorporating new or innovative ideas, increasing research velocity/value/efficacy and/or recommending new methodologies and tools as appropriate Cox Automotive Inventory Solutions is a highly active area. On occasion the Senior User Experience Research may need to assist with the creation of interaction designs in support of initiatives as needed. Understands the project goals and translates the goals into an intuitive design structure that enables users to successfully achieve goals and complete tasks Develops and/or contributes to prototype development Communicates interaction design and UX requirements to implementation team. Qualifications: Possesses broad expertise in end-user data collection involving complex web and mobile software applications and understands most, if not all, of the following (experience performing them in an agile software development environment a must):

  • 1:1 taskbased testing/in-depth interviews
  • Iterative discovery / formative testing
  • Remote moderated 1:1 testing
  • Remote unmoderated testing
  • Remote open/closed card sorting
  • 1:1 open/closed card sorting
  • Focus groups
  • Ethnography/day in the life/site visits
  • Contextual inquiry
  • 1:1 interviews
  • Concept testing / desirability studies
  • Prototype testing
  • Survey creation
  • Persona research and creation
Strong user experience research foundation and flexible approach Strong reporting skills, both written and verbal Proven ability to be a contributing member of a cross-functional team and inspire team confidence in and respect for the contributions of research to enhance user experience A demonstrated ability to effectively partner with and communicate to stakeholders, designers, product managers and engineering development team members Experience with Morae, OpinionLab, UserIQ, Axure, Adobe Analytics, TeaLeaf, and/or other research or prototyping tools is desirable Extensive portfolio that includes examples of leading strategic research with significant business outcomes, creation of long-term research plans, and demonstrated proficiency with interaction design On occasion, lead the translation of business requirements into simple, highly usable, and compelling interface layouts; defining how the user interacts with site functionality. Create (and lead the development of) comprehensive site maps, user flows, wireframes, and interactive mock-ups/prototypes (lo/high fidelity) Deep experience and past success performing UX Research on software within an Agile SDLC is required. Six+ year's related work experience. UX research experience must include an established, heavily trafficked, consumer facing web site or equivalent combination of education and experience Bachelor's degree in Human Factors Psychology, Cognitive Psychology, Human-Computer Interaction, Experimental Design or equivalent work experience.

  • ID: #22442342
  • State: Georgia Atlanta 30303 Atlanta USA
  • City: Atlanta
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2021-11-09
  • Deadline: 2022-01-08
  • Category: Et cetera