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RESPONSIBILITIES:Kforce has a client that is seeking a Service Desk Analyst in Atlanta, GA.
Summary:The Service Desk Analyst Level 2 is responsible for troubleshooting and resolving issues. They are responsible for upgrades, maintaining, and expanding technology services in our rapidly growing company. This role acts as an escalation point for Level 1 resources. The Analyst also assists with IT projects. This support is crucial to the delivery of the company's mission.Major Duties and Responsibilities: Service Desk Analyst will support users (remote and on-site) with technical assistance, network connectivity equipment diagnosis and troubleshooting of hardware and software Maintain and troubleshoot PCs and peripherals, x-ray, and imaging software/hardware Escalate issues to internal subject matter experts and/or product vendors Develop an understanding of key office workflows and make recommendations to improve the processes with technology Assist with IT services projects and initiatives Provide training on an as-needed basis to employees and staff Provide on-call coverage during non-business hours As a Service Desk Analyst, you will assist in deployment of new technologies and other related tasks Focus on quickly understanding the needs of any given office and builds strong relationships with practice managers and office staff Ensure implementation and continuous improvement of best practice procedures and processes including but not limited to: Patient relations and satisfaction; Practice reputation Talent hiring, managing, and development; Operational efficiency and performance Perform additional duties as assignedREQUIREMENTS: Bachelor's degree in Information Technology preferred 3+ years in information technology Ability to make strategic decisions within assigned scope of authority; Exceptional critical thinking skills Ability to plan ahead, and to prioritize and coordinate activities, services, schedules or programs Strong analytical and creative problem-solving skills Strong experience with Windows laptops and PCs Basic networking (TCP/IP, DNS, DHCP, etc.) Experience with Microsoft Office 2016 Experience with monitoring system Ability to work independently and make independent decisions through detailed analysis and review Superior customer service skills Excellent listening skills Dental operations experience preferredWorking Conditions: Office environment Travel required