ServiceNow CMDB & Asset Management Administrator

Revolution Technologies
Atlanta, GA
05 Feb 2025

Vacancy expired!

ServiceNow CMDB & Asset Management Administrator

24+ months

Work Location: Atlanta, GA

This is a position that is based in Atlanta, GA and is roughly 90% remote, with occasional onsite requirements at managerial discretion.

Description:The Clients IT Service Management Department is seeking a qualified professional ServiceNow CMDB & Asset Administrator. The ideal candidate should have the extensive technical experience and background allowing him or her to leverage process expertise to drive results for Configuration and Asset Management governance, completeness, and ongoing maturity initiatives. The candidate will work closely with the internal Service Management team and external vendors to develop comprehensive strategies for the design, communication, and enforcement of processes and integrations related to Configuration and Asset Management. This range of support includes but is not limited to configuration and asset management health, ServiceNow Discovery, ServiceNow Service Mapping, and production support. The candidate will be expected to work closely with the Service Management CMDB Admin and stakeholders alike to provide technical guidance towards the overall optimizing of the current and future state of Configuration and Asset Management. The successful candidate will be expected to cover a 24x7x365 shop as part of a scheduled rotation with other team members. Work is accomplished using Agile Methodology as a SCRUM team with timeboxed Sprint development cycles.Preferred Education:
  • 4-yr College Degree preferably in Information Systems, Computer Science, or related field
  • ServiceNow System Administrator or Developer
  • ITIL Foundation certification
Required Certifications:
  • CAMP, CSAM, CITAM, or CHAMP certification from IAITAM
Skills Required:
  • Assists in developing standard IT configuration and asset management methodology
  • Supports the CMDB Admin, CI Owners, and professional services in the development of CMDB policy, processes, and knowledge base
  • Works with the CMDB Admin, CI Owners, and professional services to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships
  • Assists CMDB Admin and CI Owners in conducting and reporting on configuration audits and reconciliation
  • Maintains CIs to ensure CMDB accuracy and completeness
  • Drives visibility on process adherence and compliance improvement opportunities
  • Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace
  • Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
  • Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance
  • Create and document requirements for efficient process design that includes self-service options with limited manual effort
  • Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management
  • Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance
  • Draft technical process documentation
  • Create, configure, and manage integration endpoints using various authentication methods like OAuth, Basic, and HMAC
  • Create and maintain web service technologies for inbound and outbound transactions (RESTful, SOAP, JSON, HTTP, SSL, XML, and GIT)
  • Design and build connections/spokes/service graphs using Integration Hub (Automation Engine) in to build connectivity between ServiceNow and proprietary and non-proprietary applications and authoritative data sources
  • Excellent written, oral, instructional, and interpersonal skills with focused motivation and a positive attitude.
  • Natural self-starter, engaged, and a strong focus on customer service
  • Readiness to coach and share technical knowledge with service management team, CI owners, and stakeholders
  • Effectively manage multiple workstreams concurrently while maintaining a high level of attention to detail.
Skills/Experience Preferred:
  • Proven expertise in ServiceNow Discovery, CMDB & Asset, and Service Mapping implementation, support, and maturation in a large IT environment
  • Agile (SCRUM) Development Methodology & tools (Jira)
  • Experience with programming languages, i.e., Javascript, XML, HTML, Angular, REST
  • 2+ years of experience supporting and implementing ServiceNow web service integrations and developing APIs
The successful candidate will be self-motivated with ability to work independently in a virtual environment. A solid understanding of ServiceNow platform best practices, IT Asset Mgmt. (SAM and HAM) and ITOM Discovery & Service Mapping experience is a strong requirement. In addition, the candidate must be a collaborative, innovative, self-starting team player with the ability to coach novice ServiceNow Administrators and configuration item owners.Primary day-to-day responsibilities will include, but are not limited to:
  • Design, implementation, and support of ServiceNow CMDB, Discovery, Asset, and Service Mapping processes including:
  • Day to day CMDB & Asset health analysis and CI reconciliation
  • Reporting and Dashboard Management
  • Designing efficient processes and monitoring compliance adherence activities for CI & Asset Owners
  • Interact with various internal support groups and ServiceNow governance board to help manage CMDB and Asset demand, processes, and integrations
  • Able to troubleshoot and resolve complex problems
  • Able to identify and address process gaps and inefficiencies impacting overall CMDB & Asset health and completeness
  • Interface with internal and external support specialists regarding problem determination and resolution
Thank you,
  • ID: #49020200
  • State: Georgia Atlanta 30308 Atlanta USA
  • City: Atlanta
  • Salary: $50 - $75
  • Job type: Contract
  • Showed: 2023-02-05
  • Deadline: 2023-03-31
  • Category: Et cetera