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Join AT&T and reimagine the communications and technologies that connect the world. We’re committed to those who seek to discover the undiscoverable and dare to disrupt the norm. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future – you’ll create it.As a Specialist Network Support, you’ll be responsible for the overall reliability and operations of AT&Ts Optical, IP Core, Mobility, and other advanced communication technologies. You’ll perform both fault and lifecycle management to deliver platform technical support on a 24X7 basis to include triage, investigation and remediation of acute and chronic issues spanning multiple platforms and technology environments to address and resolve escalations. You’ll bring your understanding of the End- to-End service to support underlying technologies (VOIP, messaging, Wi-Fi, etc.) and solve Tier 2 issues independently along with additional support teams and vendors as needed.Key Responsibilities:
Technical support and troubleshooting network platform issues including alarm and key performance indicators (KPI) monitoring (proactive and reactive). Investigate and diagnose network issues and triage.
Coordinate root cause analysis and mitigate/remediate complex technology fault conditions that span multiple production platforms and environments.
Implement restoration of service which may involve the implementation of vendor/IT fixes or design changes.
Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs).
Reviews and interprets technical documentation and vendor specs for inclusion/adaptation into database templates.
Collaborate with upstream and downstream partners to design and implement custom solutions for internal and external customers and conduct change management procedures.
Develop applications, scripts, and act as system DBA (database administration), building websites, web applications, and internal messaging BOTs while maintaining other key critical software/data platforms.
Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions.
Perform data analysis on platform and or organizational metrics using industry standard analytics and data presentation tools.
Required Qualifications:
1-2 years of experience with Network Architecture (including design, layout, implementation) or related experience
Up to 75% Travel throughout the USA
Desired Qualifications:
Bachelor’s Degree in Engineering, Computer Science or related technical field.
CISCO and CCNA Certifications
Experience with OSI network protocol design (Layer 3)
Project Management Certifications
Project Management experience
Knowledge of Project Management methodology and tools
Software /Hardware testing experience
Technical writing experience
Our Specialist Network Support employees earn between $63,700 - $106,100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement · Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.Ready to join #LifeAtATT? Apply today!AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local lawsWe expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
Full-time